Product Lead & CX - Retail Banking Products

JR United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An ambitious international bank is seeking a Product Lead to spearhead the launch of their digital retail banking services. This pivotal role involves collaborating with cross-functional teams to enhance customer experiences and drive product innovation. The ideal candidate will possess extensive experience in retail banking product management, with a strong focus on customer-centric strategies. Join a forward-thinking organization during a transformative phase and make a significant impact on the future of banking.

Qualifications

• Proven experience in commercial management of retail banking products.
• Experience in launching or developing retail/digital banking products.

Responsibilities

• Lead the launch and expansion of a new digital retail bank proposition.
• Develop and implement the product roadmap to meet customer needs.

Skills

Product Management

Customer Experience (CX)

Retail Banking Knowledge

Stakeholder Engagement

Strategic Thinking

Education

Degree in Marketing

Degree in Business

Professional certifications in Product Management

Job description

Product Lead & CX - Retail Banking Products, London

Client: Talensa Partners

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Talensa is working exclusively with a well-established, ambitious international bank aiming to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets.

This Product Leader role requires an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and expanding their new digital retail bank proposition and product suite.

The successful candidate will report to and work closely with a leading retail banking executive, ensuring strategic alignment. Collaborating with CRM and Marketing teams, you will develop and implement the product roadmap to meet customer needs and expand services in target markets.

Key requirements include proven experience in commercial management of retail banking products, including pricing, CX journey, acquisition, retention, performance metrics, and feedback loops that inform customer strategy and growth.

You will champion customer-centricity across the bank, embedding the voice of the customer into key initiatives.

• Proven track record in launching or developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products.
• Experience in owning commercial product management, including pricing, proposition optimization, and customer journey (CX).
• Strategic thinker capable of translating vision into actionable initiatives.
• Excellent stakeholder engagement and collaboration skills, with the ability to lead cross-functional initiatives.

Qualifications:

• Degree in Marketing, Business, Financial Services, or related/equivalent field
• Professional certifications in Product Management, CX, Digital Banking, or related areas

Location: London City, with hybrid working (3 days in office, 2 WFH).

This is a pivotal time of transformation, offering an exciting opportunity to join as Head of Product and build out a new digital retail banking proposition.