Head, Video Commerce Products, IES Shopping

Amazon; London; On-site; GBP 80,000 - 150,000; Full time

Job summary

Join a pioneering team at the forefront of e-commerce innovation! As the Head of Video Commerce, you'll drive the integration of video into shopping experiences, shaping the future of customer engagement. This high-impact role involves leading cross-functional teams, managing strategic partnerships, and designing customer experiences that resonate with millions. You'll play a key role in redefining video commerce, leveraging insights from successful models globally. If you're passionate about innovation and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 10+ years of PM/CX experience with solutions impacting millions.
• Proven ability to lead cross-functional teams in fast-paced environments.

Responsibilities

• Define and execute video commerce strategy for engagement and growth.
• Lead multidisciplinary teams and manage partnerships with key stakeholders.

Skills

Customer Experience Design

Business Development

Account Management

Cross-Functional Leadership

Strategic Communication

Data-Driven Mindset

Education

Bachelor's degree

MBA

Job description

Head, Video Commerce Products, IES Shopping

Amazon is transforming how customers shop by integrating video into their buying journey. Over the past three years, we've pioneered engaging video experiences such as Amazon Live, GenAI-driven product videos, and more. Today, the majority of our customers consider video content critical to their purchase decisions.

As the Head of Video Commerce, you will take this momentum to the next level by driving video commerce as a key lever for customer engagement, business growth, and profitability. This role is inspired by successful video commerce models in Southeast Asia, where 15-25% of e-commerce is powered by livestreaming and other video-driven experiences.

Key Responsibilities

1. Own and Scale Video Commerce: Define and execute a strategy to make video commerce a major driver of engagement, topline growth, and profitability.
2. Leadership and Collaboration:
   • Lead a multidisciplinary team of Product Managers, Program Managers, Business Development Managers, and Account Managers.
   • Partner with internal Category Leaders to drive adoption of video solutions.
   • Collaborate with Worldwide Teams to leverage global innovations and scale your solutions across locales.
3. Customer Experience Innovation: Design customer experiences (CX) that are used by millions, ensuring they are impactful and scalable.
4. Strategic Partnerships: Build and manage partnerships with influencers, brands, studios, and vendors to create and grow a vibrant video commerce ecosystem.
5. Executive Communication: Regularly interact with VP+ leaders to define strategic plans, review progress, and drive alignment.

Qualifications:

1. Customer Experience Design: 10+ years of PM/CX experience. Built 1-2 solutions used by millions of customers.
2. Business Development and Account Management: Building and managing relationships with key partners to achieve measurable results.
3. Proven ability to lead cross-functional teams and manage high-visibility programs in a fast-paced environment.
4. Exceptional verbal and written communication skills, with a strong track record of influencing senior stakeholders.
5. A data-driven and customer-obsessed mindset, with a passion for innovation and problem-solving.

Why Join Us?

This is a high-visibility, high-impact role at the forefront of e-commerce innovation. Your work will shape the future of shopping experiences for millions of customers, redefine video commerce in emerging markets, and create a blueprint for global adoption.

Key Job Responsibilities

1. Roadmap Management: Define high quality product roadmap based on business strategy and voice of customer. Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap.
2. Requirements Definition: Partner with UX design team to develop high quality requirements and manage the scope of each product launch to deliver key capabilities on time.
3. Product Roll-out: Create and execute go-to-market plans for new products and features. Work closely with product engineering to develop product(s) and go-to-market teams (marketing) to drive adoption.
4. Define and monitor key performance metrics to ensure performance, and continually optimize operational efficiencies.
5. Be comfortable with hands-on, day-to-day problem solving, implementing quick and effective action plans to meet short term priorities. Equally comfortable in generating a 3-year strategic vision.
6. Prepare and present business reviews to senior management.

About the Team

We are IES Shopping _Next_. At IES Shopping _Next_, we invent new ways to delight shoppers. Our mission is to build innovative, ground-up business and customer models that resonate with shoppers in emerging markets. We achieve this by deeply understanding the behaviors of all our stakeholders—shoppers, influencers, sellers, and advertisers—and by continuously testing new experiences to surprise and delight them.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. 11+ years of product or program management, product marketing, business development or technology experience
3. Experience owning/driving roadmap strategy and definition
4. Experience leading cross-functional team of PMs, Pgm Managers, BD & Marketing
5. Stakeholder management at VP+ level

PREFERRED QUALIFICATIONS

1. MBA

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