Product Guide (Sales Associate) – Seasonal Full-Time (m/f/d) – Bicester

ARC'TERYX; Bicester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

LIVE IT

Scheduling Support

Arc' Adventure

Growth & Learning

Wellbeing Resources

Gear Access

Care & Repair

Job summary

Arc'teryx is seeking a seasonal Product Guide to join our UK store. You will be the face of the brand on the retail floor, delivering memorable experiences and helping guests find gear that fits their passions and needs.

You are product-obsessed, eager to learn how gear performs outdoors, and you will represent Arc'teryx values in-store and in the community. This role emphasizes growth through teamwork and feedback.

Qualifications

• Experience in guest service in retail.
• Strong communication and listening skills.
• Interest in outdoor products and performance gear.

Responsibilities

• Create meaningful guest experiences by sharing product knowledge and helping guests find gear.
• Live the Arc'teryx brand, in-store and in the community, staying curious and learning.
• Grow and collaborate with the team to elevate the store experience.
• Keep the store running smoothly by handling transactions and daily tasks.

Skills

Guest service

Product knowledge

Outdoor enthusiast

Communication

Tools

POS system

Job description

Your Opportunity at ARC'TERYX:

We are looking for seasonal Product Guides to join our store!

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

As an Arc'teryx Product Guide, here's what you'd be doing:

• Create Meaningful Guest Experiences: You bring energy and expertise to every interaction - sharing product knowledge, solving problems, and helping guests find gear that fits their needs and passions.
• Live the Brand, Inside and Out: As a true Arc'teryx ambassador, you represent our values both in-store and in the community. You stay curious, keep learning, and inspire others to connect with nature.
• Grow and Collaborate: You develop your skills with the support of your team, contribute to brand initiatives, and help elevate the store experience through feedback and collaboration.
• Keep the Store Running Smoothly: From processing transactions and handling guest expectations to unpacking inventory and supporting daily tasks—you help make sure everything flows.

Life in Our Stores

You'll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands-on, thoughtful and rooted in connection to the outdoors and community.

Are you our next Product Guide?

• Guest-Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Disruptive Evolution: You challenge the status quo, inspire new ideas, and embrace continuous improvement - for yourself and those around you.
• Own Your Impact: You take responsibility, stay self-motivated, and love solving problems. You seek smart solutions, even when they're not the easiest.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Details:

Hours:

Full Time - 37-40 hours per week (5 days per week)

Contract :

Fixed-term contract from October 2026 to January 2027

Compensation:

Hourly

Growth At Arc'teryx: Growth happens through practice, feedback and the support of a wider community at Arc'teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.

What We Value In Our Teams:

Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and how we serve our guests.

How We Hire:

We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we're looking for.

Perks & Benefits:

• LIVE IT: Time and space to connect with nature and pursue a purposeful life
• Scheduling Support: Predictable scheduling/ rota planning that supports team balance
• Arc' Adventure: An employee recognition program offering outdoor experiences
• Growth & Learning: Access to leadership training, skill-building workshops and career development programs
• Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
• Gear Access: Generous employee purchase program + industry pro deals
• Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment

*Benefits may vary by role and location

Equal Opportunity

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there's always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.