Product Governance Specialist — Hybrid Cardiff

ImmigrationGPT; Cardiff; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Uncapped leave

Profit sharing

Refer a friend

Wellbeing support

Share Incentive Plan

Job summary

Future PLC's Go.Compare team in Cardiff is seeking a Product Governance Support Officer for a hybrid role. You will manage governance tasks, process FVAs, and handle partner Due Diligence requests while collaborating with Compliance and Development managers.

You will log cases in SLA trackers and maintain central logs, drive document workflows in Google Drive, and provide cover for the Governance Officer during absences.

Qualifications

• Experience in administrative, governance, compliance, or operational support roles.
• Knowledge of Fair Value Assessments, partner Due Diligence, or FCA regulatory standards.
• Strong organisational skills with experience managing central logs and SLA trackers.
• Ability to manage Google Drive folder structures and digital document workflows.
• Excellent written communication skills to interact effectively with internal and external partners.
• Strong attention to detail when conducting document reviews and updating risk registers.

Responsibilities

• Conduct product journey reviews with a focus on accessibility and vulnerable customer oversight.
• Process Fair Value Assessments (FVAs) and assist Compliance with remuneration review requests.
• Manage partner Due Diligence cases, issue questionnaires, and review documentation.
• Maintain central logs, risk registers, SLA trackers, and Google Drive folder structures.
• Provide operational cover for the Governance Officer during leave and track change sign-offs.
• Coordinate escalation workflows for SLA breaches or material review findings.

Skills

Administrative experience

Governance experience

Compliance experience

Operational support

Tools

Google Drive

Google Workspace

SLA trackers

Job description

Future PLC's Go.Compare team in Cardiff is seeking a Product Governance Support Officer for a hybrid role. You will manage governance tasks, process FVAs, and handle partner Due Diligence requests while collaborating with Compliance and Development managers.

You will log cases in SLA trackers and maintain central logs, drive document workflows in Google Drive, and provide cover for the Governance Officer during absences.