Product Expert

Force24 Ltd; Leeds; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and fast-growing tech firm as a Product Expert, where you'll drive customer satisfaction and success. This role is perfect for recent marketing or business graduates eager to make an impact in the industry. You'll engage with customers, provide expert guidance on innovative software solutions, and conduct training sessions to maximize their experience. With a focus on continuous improvement and customer education, you'll play a vital role in shaping the future of marketing automation. If you're passionate about customer service and technology, this is the opportunity for you!

Qualifications

• Recent marketing or business graduates are encouraged to apply.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Conduct personalized training sessions for customers on product usage.
• Create training materials and host webinars to educate users.

Skills

Problem-solving skills

Communication skills

Attention to detail

Customer service

Interest in marketing and automation

Education

Marketing degree

Business degree

Tools

Email

Live chat software

Webinar platforms

Job description

Join One of the North’s Fastest-Growing Tech Firms! Force24 is proudly now one of the fastest-growing and most in-demand marketing automation platforms in the UK. In what is a really exciting time for our business, we have a new opportunity for a Product Expert to join our team. If you’re a recent marketing or business graduate looking for your first role in the industry, this could be the perfect role for you.

Simply register your interest by attaching your CV and a member of our team will be in touch.

About the role

Our Product Experts are dedicated to driving customer value and ensuring customer satisfaction. This role focuses on proactive engagement, strategic consultation, and expertise-driven training to maximize customer success and foster long-term relationships.

Our team of Product Experts play a crucial role in our department’s vision of innovation, excellence, and dynamic support. As an expert in the Force24 and SoAmpli products, you will provide advice and technical support via email, phone and live chat to customers.

You will help customers understand the best ways to utilise our software in line with their business needs and plans, with a primary focus on educating our customers on the flexibility and capabilities of the software. With a passion for presenting and driving customer knowledge, this role is key to the business and our customers.

What you’ll do

1. Value-Driven Conversations: Lead conversations that highlight the ROI and benefits of our solutions, ensuring customers understand and utilize the full potential of our offerings.
2. 1:1 Training Sessions: Conduct personalized training sessions to help customers navigate and utilize our products effectively, ensuring they are equipped with the knowledge to achieve their objectives.
3. Product Expertise: Develop and maintain deep expertise in our products/services, staying updated with the latest features and functionalities to provide expert guidance to customers.
4. Resource Development: Create and update training materials, user guides, and best practice documentation to support customer education.
5. Webinars and Workshops: Host regular product webinars to educate customers on advanced features, demonstrate new functionalities, and offer ‘basic knowledge’ workshops.
6. Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products/services.
7. Issue Resolution: While focusing on value-added tasks, efficiently manage and resolve any critical issues or escalations, collaborating with the support team as necessary.
8. Continuous Improvement: Identify opportunities for product improvements based on customer feedback to enhance the overall customer experience.

What you’ll bring

1. Strong problem-solving skills.
2. Strong communicator with excellent written and oral skills.
3. Organised, diligent, and meticulous with a strong attention to detail.
4. Ability to respond to customer complaints confidently and politely.
5. Computer literate and confident in using a range of applications and software.
6. Self-motivated with a passion for delivering world-class customer service.
7. An interest or passion for marketing and automation.

This role will be based from our office in Leeds, with flexible working available.