Product Experience Operations Specialist

nonplusultra; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading technology company in London is seeking a Product Experience Operations Specialist to manage demos and event logistics. The ideal candidate has experience in event coordination, strong organizational skills, and a collaborative approach. This hybrid role requires a minimum of 3 days on-site work and occasional travel for activations. Join us to help shape the future of technology training and enjoy a supportive corporate culture.

Qualifications

• 3+ years of experience in operations, event production, staffing and/or demo management.
• Ability to work on-site a minimum of 3 days per week and travel up to 30% of the time for activations, training, and support.

Responsibilities

• Coordinate, set up, and maintain demo environments for products.
• Plan, coordinate, and deliver compelling product demonstrations.
• Work closely with Regional Operations Manager on staffing and logistics.
• Develop and maintain operational workflows to improve efficiency.
• Support budget planning and expense tracking for demos and events.
• Oversee logistics for activations and events.
• Deliver and support training programs for field and demo staff.

Skills

Strong organizational and communication skills

Process-driven mindset with attention to detail

Experience in event logistics, staffing coordination, or demo operations

Financial awareness and confidence managing budgets

Collaborative, adaptable, and people-oriented approach

Tech-savvy and familiar with Meta’s products or similar ecosystems

Level One Troubleshooting experience

Experience in delivering presentations to C level audience

Education

Bachelor’s degree or equivalent experience in Operations, Event Management, Marketing, or Business Administration

Tools

Google Workspace

Project management tools

Job description

Your mission

TheProduct Experience Operations Specialist supports Meta's experiential and operational initiatives by managing demos, staffing, and event logistics. This hybrid role blends hands‑on execution with structured process management, ensuring seamless delivery of Meta’s product experiences across internal and external activations. The ideal candidate is detail-oriented, people-focused, and comfortable balancing creative problem‑solving with operational precision.

• Product Experience Management:
  Coordinate, set up, and maintain demo environments for Meta’s products and experiences. Ensure all hardware and software are functional, updated, and aligned with current narratives.

• Product Experience Delivery:
  Plan, coordinate, and deliver compelling product demonstrations across internal and external activations.
  Ensure all demo hardware, software, and environments are updated, functional, and aligned with Meta’s product stories and messaging.
  Support technical setup, troubleshooting, and optimization to guarantee best-in-class demo performance.
  Gather insights from demos and events to inform future improvements and enhance the overall user experience.

• Field Operations & Staffing:
  Work closely with Regional Operations Manager to align on staffing schedules, onboarding, and communication for external Product Experience Specialist teams and brand ambassadors.

• Process Optimization:
  Develop and maintain streamlined operational workflows, documentation, and tracking systems to improve efficiency and consistency.

• Budget & Resource Tracking:
  Support budget planning, purchasing, and expense reconciliation for demos and events. Ensure cost efficiency while maintaining high-quality standards.

• Event Logistics:
  Oversee logistics for activations and events, including travel, materials, setup, and on‑site support to ensure smooth execution.

• Training & Knowledge Enablement:
  Deliver and support training programs for field and demo staff to ensure consistency, technical proficiency, and brand alignment. Create easy‑to‑follow playbooks, guides, and briefing materials for new team members and partners.

Your profile

Skills & Attributes

• Strong organizational and communication skills.

• Process‑driven mindset with attention to detail.

• Experience in event logistics, staffing coordination, or demo operations.

• Financial awareness and confidence managing budgets.

• Collaborative, adaptable, and people‑oriented approach.

• Tech‑savvy and familiar with Meta’s products or similar ecosystems.

• Level One Troubleshooting experience

• Experience in delivering presentations and/or product demonstrations to C level audience

Qualifications

• Bachelor’s degree or equivalent experience in Operations, Event Management, Marketing, or Business Administration.

• 3+ years of experience in operations, event production, staffing and/or demo management.

• Proficiency with Google Workspace and project management tools

• Ability to work on‑site a minimum of 3 days per week and travel up to 30% of the time for activations, training, and support.

Why us?

At nonplusultra Sales GmbH, we place great value on an open and appreciative corporate culture. We want you to feel comfortable, grow and reach your full potential. Join our team and help shape the future of technology training!
We look forward to your application!

Benefits

These are the recruiting steps that await you:

• Culture Fit - In the first interview with our people team, you'll get a first glimpse of our culture and company
• Professional discussion - Here you'll delve into the technical aspects with our representatives and learn all about the role and its responsibilities
• In the final round, Meta would, of course, like to get to know you in a brief interview