Product Executive – Insurance

JR United Kingdom; Crawley; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading membership organisation seeks a Product Executive to enhance their insurance offerings, providing oversight and ensuring regulatory compliance. The ideal candidate has a strong understanding of insurance products, excellent communication skills, and a member-focused approach. This hybrid position allows for flexibility while valuing experience in product development and customer service.

Qualifications

• Strong understanding of insurance products—ideally travel, health or niche cover.
• Experience supporting regulated products, ideally with FCA knowledge.
• Empathy-led, member-focused approach required.

Responsibilities

• Develop and oversee member-facing insurance products.
• Ensure products meet regulatory requirements and respond to member feedback.
• Support call centre queries and assist with claims insight.

Skills

Understanding of insurance products

Analytical mindset

Excellent communication skills

Detail-driven and organised

Tools

Google Workspace

Job description

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Product Executive – Insurance, Crawley, West Sussex

Client: Membership Bespoke

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Product Executive – Insurance

Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex

Permanent, Full Time

Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.

Overview

This role sits within the Insurance & Financial Services function and focuses on the development, improvement, and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you'll act as the internal expert—balancing technical accuracy with empathy for member needs.

Working across departments, you’ll ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You’ll also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.

Requirements:

• Strong understanding of insurance products—ideally travel, health or niche cover
• Experience supporting regulated products (FCA knowledge a plus)
• Analytical mindset with experience reviewing claims data, trends, and feedback
• Empathy-led, member-focused approach
• Excellent communication skills, both written and verbal
• Detail-driven, organised, and confident using tools like Google Workspace
• Experience in product support, technical customer service, or a similar role

To apply, please send your CV

Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please consider your application unsuccessful.

Membership Bespoke is acting as a recruitment business for this role. We positively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.