Product Enablement Manager

monday.com; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A forward-thinking company is seeking a Product Enablement Manager to enhance training for client-facing teams. This role involves designing engaging learning solutions, developing product-related content, and assessing program effectiveness. You will collaborate with various stakeholders, ensuring that training materials meet the needs of the business. If you thrive in a fast-paced environment and have a passion for instructional design, this is an exciting opportunity to make a significant impact on employee and customer satisfaction.

Qualifications

• 2-4 years of experience in instructional design is essential.
• Experience in developing e-learning content and familiarity with LMS.

Responsibilities

• Create and maintain training materials for client-facing teams.
• Analyze and improve training programs based on user feedback.

Skills

Instructional Design

Communication Skills

Project Management

eLearning Development

SaaS Industry Experience

Education

Bachelor's Degree

Tools

Adobe Creative Suite

Articulate Rise

Genially

Learning Management System (LMS)

Job description

Monday.com’s Product Enablement team is looking for a Product Enablement Manager to join our team.

In this role, you will be responsible for creating and maintaining training materials for our client-facing teams (sales, customer success, support) and partners. This will include designing learning solutions, developing product-related content, assessing its effectiveness, and improving it based on feedback.

You will interact with stakeholders across the company and specifically with product managers and client-facing teams. You will be part of a fast-paced and collaborative team, reporting to the Product Enablement Team Lead.

Please note this role requires 3 days a week attending our London office.

About The Role

• Develop product-related curriculums and content such as presentations, videos, eLearning, workshops, quizzes, and more.
• Work with multiple SMEs and under a tight timeline.
• Manage projects to ensure that content is created and deployed properly in accordance with the project plan.
• Analyze programs’ effectiveness, user satisfaction, and work to improve them.

Your Experience & Skills

• 2-4 years of experience in instructional design - must.
• Developing product-related e-learning content using authoring tools such as Adobe Creative Suite, Articulate Rise, Genially, and being familiar with LMS.
• Working in a global, fast-paced environment. Experience in the SaaS industry is an advantage.
• Working independently on multiple projects, as well as in a team-oriented and collaborative environment.
• Exceptional communication skills and ability to work across groups, levels, and geographies.
• Experience with monday.com platform - advantage.

Equal Opportunity Statement

monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. We are committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates.

monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to [e-mail]. All requests for accommodation are treated confidentially, as practical and permitted by law.

Meet the Strategy & Operations Team

As a member of this team, you will have the opportunity to make a significant impact on the success and satisfaction of our employees and customers by providing onboarding and ongoing enablement and training to client-facing roles such as account managers, partner managers, customer success managers, and customer experience advocates.