Product Designer - Senior Associate

J.P. Morgan; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Product Designer, where your creativity and design skills will shape the future of B2B products. In this dynamic role, you'll collaborate with a multi-disciplinary team to develop innovative solutions that enhance customer engagement. Your expertise in UX design, user research, and prototyping will be crucial in delivering thoughtful, customer-centric products. This is an exciting opportunity to work in a fast-paced environment, contributing to the design of impactful digital experiences that resonate with users and drive satisfaction.

Qualifications

• Solid hands-on experience as Senior Product/UX designer.
• Strong portfolio demonstrating UX processes and deliverables.

Responsibilities

• Deliver engaging, customer-focused design solutions for B2B products.
• Collaborate with teams to identify opportunities and design value.

Skills

UX Design

User Research

Prototyping

Visual Design

Communication

Design Systems

Education

Bachelor’s degree in Design

HCI or related field

Tools

Figma

Jira

Confluence

Job description

JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions.

Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our customers. We're seeking a product designer with a deep understanding of experience design for digital products, particularly B2B, and a balanced grasp of strategy, user research, and visual design. Be part of our multi-disciplinary team and contribute to enhancing customer engagement and satisfaction.

As a Product Designer - Senior Associate within our business accelerator team, you will be at the heart of new product development, designing, building, and managing new consumer and business-facing products and solutions. You will work closely with a multi-disciplinary team of designers, user researchers, product and engineers to create products and services that put the customer at the centre

Job responsibilities:

• Deliver engaging, thoughtful customer-focused design solutions to complex problems and shaping the next generation B2B customer-focused products and services
• Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers
• Use customers insights and data to inform and iterate design solutions
• Have a clear understanding of the business drivers behind product goals
• Deliver appropriate design artifacts spanning across all project phases, from concept development and design to production and documentation in a timely manner and efficient execution (e.g. user journeys, sitemaps, wireframes, prototypes, user research, usability testing, specs and guidelines).
• Proactively contribute to design systems and other design toolkits, and work closely with leads to ensure deliverables are consistent with the design system
• Manage the handover and support of your designs to engineering and product development teams and provide accurate estimation of tasks and help with prioritisation
• Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs
• Present design and communicate work to team members and stakeholders

Required qualifications, capabilities, and skills

• Solid hands-on experience as Senior Product/ UX designer
• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables
• Ability to synthesise complex, interdependent, and sometimes competing needs and data
• Effective communication of design solutions across roles & levels
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences
• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Proficiency with modern design systems, prototyping software and design tools (we use Figma) and comfortable prototyping and designing at different levels of fidelity
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Bachelor’s degree in Design, HCI, or related field or equivalent professional experience

Preferred qualifications, capabilities and skills

• Experience in the Atlassian suite of software (Jira & Confluence) is desirable
• Experience with B2B applications preferred