Product designer for ticketing software

Beyonk Limited; Greater London; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

Beyonk Limited is seeking a Product Designer to cover maternity leave in our Product team, for approximately 10 months from November 2026, with potential to become permanent. You will work to design features across the Beyonk platform and maintain the design system in Figma.

You will collaborate with Engineering, Customer Success and Sales, designing for busy operators and ensuring usability on mobile at peak times. The role is based in London with some remote flexibility.

Qualifications

• 2-4 years of product design experience in a software product environment.
• Strong Figma skills, including working within and maintaining a design system.
• A portfolio that shows how you solved real user problems, not just final screens, ideally including a case where you changed what got built.
• Comfortable working through ambiguity and making product decisions, with or without a fully formed brief.
• Solid UX fundamentals: information architecture, interaction design, responsive design and accessibility.
• Clear, precise written communication, particularly when documenting how something should work.
• Strong commercial judgement - you understand that design decisions involve trade-offs between user value, effort and business impact.
• Experience in ticketing, bookings, ecommerce or other transactional products is a plus.

Responsibilities

• Design new features and improvements across the Beyonk platform, from early flows and wireframes through to polished designs ready for development.
• Maintain and extend our Figma design system so the product stays consistent.
• Design for busy operators who need things to just work, often on a phone at the gate on their busiest day.
• Get to the root of the problem before jumping to a solution, using customer conversations, support tickets, data and input from Customer Success and Sales.
• Work out how features should behave end to end, including rules, edge cases, permissions and dependencies on existing functionality.
• Review features before release to make sure the look, feel and behaviour are right, alongside our QA team.

Skills

Figma

Portfolio

UX fundamentals

Written communication

Ambiguity tolerance

B2B SaaS

Ticketing/Bookings experience

Tools

Design system maintenance

Job description

Описание

Beyonk Group is a fast-growing startup in the SaaS industry, helping experience and attraction businesses grow with our ticketing software and marketing services. We operate globally, with our main client base across the UK and the US. Our customers are incredibly diverse, from farm parks and soft plays through to animal attractions and historic houses. We are hiring a Product Designer to cover maternity leave in our Product team, for approximately 10 months from November 2026, reporting to our Director of Product. There is potential for the role to become permanent.

Задачи

• Design new features and improvements across the Beyonk platform, from early flows and wireframes through to polished designs ready for development
• Maintain and extend our Figma design system so the product stays consistent
• Design for busy operators who need things to just work, often on a phone at the gate on their busiest day
• Get to the root of the problem before jumping to a solution, using customer conversations, support tickets, data and input from Customer Success and Sales
• Work out how features should behave end to end, including rules, edge cases, permissions and dependencies on existing functionality
• Challenge requirements and propose simpler or stronger alternatives
• Help shape scope and priorities with the Director of Product, including what to cut for a first release
• Write clear Linear tickets and acceptance criteria with the product and engineering team
• Run user research and testing sessions with providers, including our Beyonk Research Group of volunteer customers
• Use feedback and usage to iterate on what has been released
• Work closely with Engineering during development to keep designs technically feasible and answer questions quickly
• Review features before release to make sure the look, feel and behaviour are right, alongside our QA team
• Create walkthroughs (e.g. Loom videos) so Customer Success and Sales understand new features before they launch

Требования

• 2-4 years of product design experience in a software product environment, ideally B2B SaaS
• Strong Figma skills, including working within and maintaining a design system (this is a must)
• A portfolio that shows how you solved real user problems, not just final screens, ideally including a case where you changed what got built
• Comfortable working through ambiguity and making product decisions, with or without a fully formed brief
• Solid UX fundamentals: information architecture, interaction design, responsive design and accessibility
• Clear, precise written communication, particularly when documenting how something should work
• Strong commercial judgement - you understand that design decisions involve trade-offs between user value, effort and business impact
• Comfortable in a small, fast-paced team where you are expected to own your work and processes are still being shaped
• Будет плюсом: Experience in ticketing, bookings, ecommerce or other transactional products; Experience writing tickets or acceptance criteria, or working in a product manager or product owner capacity

Условия

• Real ownership from the start: You will own design and product decisions on software that real customers depend on to run their business
• Broader than design: You will get hands‑on product experience alongside design, working closely with Product, Engineering and Customer Success
• A team that takes ownership: We are a small, driven team that cares about doing things properly. People here are thoughtful, collaborative, and take responsibility for their work
• A route to permanent: This is a fixed-term role, but there is potential for it to become permanent for the right person

Salary: £42,000-£50,000 Contract: Fixed term, approximately 10 months starting November 2026, with potential to become permanent Location: You’ll be expected to work from our London office in Southwark once a week, with the flexibility to work remotely for the rest of the week.