Product & Data Analyst

Echobox; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Echobox, a fast-growing AI company, seeks a Product & Data Analyst to enhance client onboarding and performance metrics. This role involves technical product configuration, data analysis using SQL, and effective communication with clients to drive results. Join a dynamic team dedicated to revolutionizing the publishing industry with innovative solutions.

Benefits

Free breakfast daily

Weekly team lunches

Regular team events

In-house conferences

Pension contributions

Latest tech provided

Generous annual leave

Office with a balcony

Qualifications

• Experience with email sending platforms or analytics solutions.
• Proficient in SQL and BI tools.
• Fluent in English, eligible to work in London.

Responsibilities

• Lead technical onboarding of Echobox products.
• Monitor client KPIs and investigate anomalies.
• Analyze performance data and produce actionable recommendations.

Skills

SQL

Client-facing communication

Data analysis

Technical product configuration

Tools

Metabase

Tableau

Python

Job description

About Echobox:

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.

Do you think you have what it takes to be part of Echobox? We'd love to hear from you.

About the Role:

As our Product & Data Analyst, you’ll play an important role guiding new clients through a smooth onboarding experience.. Moreover, you’ll collaborate with our Customer Success, Product, Engineering and Data Science teams and turn data into clear, practical recommendations that lift performance KPIs for our clients and ensure every global client sees measurable results from using Echobox.

Key Responsibilities:

• Lead the technical onboarding of Echobox products: e.g. configure email authentications, email sending domains, social media connections, IP warm-ups, and delivery settings.

• Liaise with different stakeholders and our designers to scope, build, and test custom templates that respect our clients’ brand guidelines and responsive-design standards.

• Monitor important client KPIs, e.g. email deliverability, email open/click rates, email bounces, social media performance; investigate anomalies and coordinate fixes with internal teams.

• Analyse performance data using SQL/BI tooling; translate findings into clear recommendations for our teams and clients to action.

• Produce dashboards and playbooks that Customer Success Managers can use to benchmark clients, track onboarding progress and demonstrate ROI.

• Stay current with UK/EU email regulations (GDPR, PECR) and email and social media best practices, ensuring configurations remain compliant.

Requirements:

• Experience with technical product configuration such as email sending platforms, website builders, analytics solutions or similar.

• Proficient in SQL and comfortable using BI/visualisation tools (Metabase, Tableau or similar) to analyse engagement metrics.

• Excellent client-facing communication skills; able to explain technical concepts to non-technical audiences and drive consensus.

• Fluent written and spoken English; eligible to work in London UK.

Preferred Requirements:

• 1+ year in a Product, Technology or Data-focused role with measurable impact on product-related KPIs.

• Knowledge of CRM or CDP platforms (Salesforce Marketing Cloud, HubSpot, Segment) and their email modules.

• Experience with Python for data manipulation, reporting automation, or API integrations.

• Strong grasp of deliverability concepts, list-management, and segmentation strategies.

• Familiarity with HTML/CSS.

Benefits:

Our employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Monday, Wednesday and Friday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have regular team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.