Product Care Manager

ID Logistics; Northampton; Sur place; GBP 40 000 - 55 000; Plein temps

Résumé du poste

ID Logistics UK, based in Northampton, seeks an experienced Product Care Manager to drive product care standards across the warehouse. You will work with our client’s Product Care, Operations and Customer Service teams to ensure garments are stored, handled, processed and dispatched in line with brand expectations.

You will champion a culture of quality, lead continuous improvement initiatives and ensure best practice is embedded throughout the operation.

Qualifications

• Experience leading quality initiatives in a fast-paced warehouse or eCommerce setting.
• Proven ability to audit processes and drive corrective actions.
• Strong communication and cross-functional collaboration skills.

Responsabilités

• Champion product care and quality standards across the operation.
• Lead, coach and develop the Product Care team.
• Conduct audits and drive corrective actions to improve quality performance.
• Manage quality-related customer complaints and investigations.
• Ensure compliance with procedures and product care standards.
• Deliver training and quality communications across warehouse teams.
• Maintain accurate quality reporting and performance records.
• Drive continuous improvement to improve product care and customer satisfaction.

Connaissances

Quality leadership

Logistics experience

Attention to detail

People management

Root cause analysis

Stakeholder management

Quality audits

Description du poste

We're looking for an experienced and passionate Product Care Manager to drive exceptional product care standards and quality performance across our warehouse operation.

Reporting into the site leadership team, you'll work closely with our client’s Product Care, Operations and Customer Service teams to ensure garments are stored, handled, processed and dispatched in line with brand expectations. You'll champion a culture of quality, lead continuous improvement initiatives and ensure best practice is embedded throughout the operation.

This is a highly visible role where you'll take ownership of product care processes, customer feedback, compliance standards and team development to deliver outstanding customer experiences while reducing damages and operational errors.

About You

You'll be a quality-focused leader with experience in fast-paced logistics, warehouse, retail or fashion eCommerce environments. You'll have excellent attention to detail, strong people leadership skills and a passion for delivering high standards.

You'll thrive in a dynamic environment, enjoy solving problems and be confident influencing teams at all levels to promote a culture of product care, operational excellence and continuous improvement.

Key Responsibilities

• Champion product care and quality standards across the operation.
• Lead, coach and develop the Product Care team.
• Conduct audits and drive corrective actions to improve quality performance.
• Manage quality-related customer complaints and investigations.
• Ensure compliance with operational procedures and product care standards.
• Deliver training and quality communications across warehouse teams.
• Maintain accurate quality reporting and performance records.
• Drive continuous improvement to enhance product care, customer satisfaction and operational excellence.

Skills & Experience

• Experience within a warehouse, logistics, retail or eCommerce environment.
• Strong knowledge of product care, quality control and compliance.
• Experience managing quality issues, investigations and customer complaints.
• Proven ability to lead, motivate and develop teams.
• Excellent communication and stakeholder management skills.
• Strong attention to detail with a focus on high standards.
• Ability to identify root causes and implement effective solutions.
• Experience working in a fast-paced operational environment.

About Us

ID Logistics UK was established in 2023 and has rapidly grown to operate four sites across the UK, employing nearly 1,500 colleagues. We’re specialists in e-commerce and fashion logistics, delivering innovative solutions for some of the world's leading brands. We’re also part of something great: ID Logistics is an international contract logistics group with a presence in over 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with 40,000 employees. Growing for 25 years, ID Logistics supports a diverse portfolio of customers spanning retail, industry, healthcare, e-commerce, operating in a fast-paced environment while maintaining the highest standards of quality, precision and operational excellence.

At ID Logistics, every colleague plays a vital role in our success. We value fresh ideas, encourage innovation and believe that diverse experiences strengthen our teams. Whether you're just starting your career or bringing years of expertise, you'll have the opportunity to make an impact, develop your skills and grow with a business that is shaping the future of logistics.

Join us and be part of a team where people, performance and innovation come together to deliver excellence every day.