Product and Proposition Manager - Business Admin Customer Journey

Barclays; Manchester; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Barclays in Manchester is seeking a Product and Proposition Manager to own the lifecycle of finance admin delivery through embedded services and API-enabled solutions for business clients on digital channels.

You will drive collaboration across internal teams and external partners to enable rapid scale, with a commercial mindset to boost digital engagement, product holdings and customer value.

Qualifications

• Extensive product management experience in Tech/FinTech/SaaS/Business Admin tools.

Responsibilities

• Own customer journeys from discovery to scaled delivery and repeat engagement.
• Define and execute roadmaps with clear success metrics and MVP sequencing.
• Collaborate with Design, Engineers and external partners in a scaled agile setup.
• Assess feasibility, legal compliance and risks for new products.
• Monitor adoption, usage and revenue to drive continuous improvement.
• Lead launch plans, deployments and cross-team communications.

Skills

Product ownership

Roadmap ownership

Stakeholder management

Scaled agile

APIs & embedded services

External partnerships

End-to-end journeys

Data-driven prioritisation

Vision & MVP sequencing

Job description

As a Product and Proposition Manager, you will own the lifecycle offinance admin delivery throughembedded services products that shape the user experience for our business clients when using our digital channels. You will drive collaboration across our internal teams and with external partners to enable rapid scale and differentiated customer value. You will bring a commercial mindset, unlocking higher digital engagement, greater product holdings, and improved customer primacy through the delivery ofregulatory‑readysolutions powered byreal‑timeBarclays transaction data.

We are particularly interested in external candidates with considerable traditional Product Management experience from Tech,SaaSor FinTech organisations, who can bring disciplined product discovery, roadmap ownership, data-ledprioritisationand proven experience scaling customer-facing digital propositions.

To be successful as a Product and Proposition Manager, you should have experience with:

• Product ownership inBusiness Admintools/journeys (Embedded Services)& API capabilitieswithintheSME market.

• Managing relationships with external partners.

• Setting and executing roadmaps.

• Work with Design and Engineersin scaled agileframework.

• Considerable traditional Product Management experience in Tech/FinTech/SaaS environments, witha proven recordof owning end-to-end customer journeys from discovery through scaleddelivery, andrepeatengagement.

• Able to define a clear product vision, prioritised roadmap, success metrics and MVP sequencing across multiple feature teams and stakeholder groups.

• Experience simplifying complex business workflows into intuitive digital journeys, ideally across SME, finance, admin,accountingor payments ecosystems.

Some other highly valued skills may include:

• Driving commercial outcome from embedded services.

• Experience usingAItools forproductivity.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in either London, Manchester, or Northampton.

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.