Senior Product & Proposition Manager

Barclays; Greater London; On-site; GBP 150,000 - 230,000; Full time

Job summary

Barclays is seeking a VP to lead the Pay Someone proposition, owning strategy, roadmap and end-to-end delivery of a premier payment experience. You will align investments with customer and business priorities, and guide cross-functional teams to drive measurable results for customers and the bank.

Based in London or other UK locations, the role requires shaping vision, delivering major transformations, and balancing risk with value.

Qualifications

• Proven strategic leadership and ability to shape product vision.
• Strong payments and digital banking expertise.
• Track record delivering large-scale transformation and business outcomes.
• Ability to translate strategy into clear roadmaps and execution plans.
• Excellent stakeholder management and executive influencing skills.
• Customer-focused with a passion for improving outcomes.
• Commercially astute, balancing value, investment and risk.
• Strong leadership skills with experience leading through influence.
• Data-driven decision maker with a focus on measurable results.
• Strong understanding of risk, controls and operational resilience.

Responsibilities

• Develop customer level strategies and solutions tailored to customers’ needs.
• Act as Subject Matter Expert to guide and advise stakeholders on product propositions and journeys.
• Define priorities, deliverable roadmaps, and lead execution of strategic initiatives.
• Model financial drivers and commercial viability across segments and journeys.
• Evaluate feasibility, compliance and risks for new product launches.
• Monitor market trends and gather feedback to refine products before launch.
• Manage comprehensive launch plans and technical deployments for new products.
• Track adoption, usage, satisfaction and revenue to measure outcomes.

Skills

Strategic leadership

Payments expertise

Digital banking

Stakeholder management

Data-driven decisions

Risk & controls

Leadership through influence

Job description

The VP role pivots to end-to-end leadership of the Pay Someone proposition, owning the strategy, roadmap and delivery of one of Barclays' most important payment experiences. The role is accountable for defining the future vision for payments, aligning investment to customer and business priorities, and leading cross-functional teams to deliver measurable outcomes.

Core Person Criteria

• Proven strategic leadership and ability to shape product vision.
• Strong payments and digital banking expertise.
• Track record of delivering large-scale transformation and business outcomes.
• Ability to translate strategy into clear roadmaps and execution plans.
• Excellent stakeholder management and executive influencing skills.
• Customer-focused with a passion for improving outcomes.
• Commercially astute, balancing value, investment and risk.
• Strong leadership skills with experience leading through influence.
• Data-driven decision maker with a focus on measurable results.
• Strong understanding of risk, controls and operational resilience.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Locations: London, Glasgow, Manchester or Northampton

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.