Product Analyst: Shape Customer Journeys (Hybrid)

Royal Bank of Scotland; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Royal Bank of Scotland is seeking a Product Analyst to help design, develop and launch product improvements for customers and colleagues. You will work with Product Owners and cross-functional squads to support prioritisation and gather requirements for enhancements to customer journeys and colleague tooling.

Collaborating with Data and Product teams, you will enable a data-driven approach to product development, sourcing and analysing data to understand customers and feature performance for

Qualifications

• Experience in business analysis or documenting business requirements and/or user stories clearly
• Experience working in cross-functional teams to achieve organisational goals
• Strong stakeholder management and communication abilities

Responsibilities

• Support prioritisation and requirements gathering for customer journeys and colleague tooling
• Collaborate with Data and Product teams to enable a data-driven approach to product development
• Source and analyse data to understand customers, feature performance and backlog prioritisation
• Produce clear product documentation to enable efficient support for customers

Skills

Stakeholder management

Communication skills

Attention to detail

Prioritisation

Entrepreneurial thinking

Job description

Royal Bank of Scotland is seeking a Product Analyst to help design, develop and launch product improvements for customers and colleagues. You will work with Product Owners and cross-functional squads to support prioritisation and gather requirements for enhancements to customer journeys and colleague tooling.

Collaborating with Data and Product teams, you will enable a data-driven approach to product development, sourcing and analysing data to understand customers and feature performance for