Product Analyst, IT & Trade Sales Enablement

Royal Caribbean Group

Weybridge

On-site

GBP 42,000 - 65,000

Full time

14 days+

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Job summary

Royal Caribbean Group in Weybridge, UK seeks a detail-oriented Product Analyst to join the IT team, supporting Global Contact Centres and Trade Sales systems, translating business needs into clear user stories and ensuring quality across the delivery lifecycle.

You will gather requirements, assist Product Owners, participate in sprint ceremonies, and coordinate testing, UAT and operational support to drive efficient, scalable contact centre solutions for partners and internal teams.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration or related field preferred.
2–4 years' experience in a product analyst or business analyst role in an IT or contact centre environment.
Experience gathering and documenting business and technical requirements.
Experience across software development and testing lifecycle, including customer software support and system testing.

Responsibilities

Collaborate with stakeholders across Contact Centre, Brand operations (Sales), Digital, Ecommerce and IT to gather detailed business and technical requirements.
Translate business needs into clear, actionable user stories, functional specs, use cases and process flows.
Assist IT Product Owners in managing the product backlog and prioritising work.
Participate in sprint planning, daily stand-ups and other agile ceremonies.
Support cross-team impact assessment and maintain knowledge of assigned systems and integrations.
Support analysis and configuration of contact centre platforms (CRM, IVR, ACD) and trade sales systems.
Coordinate testing, create test plans and facilitate UAT sessions with stakeholders.
Provide first- and second-line support to business users and monitor issue resolution progress.