Business Analyst

Crew Clothing Company; Kingston upon Thames; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Staff Discount

Uniform allowance

Pension scheme

Hybrid working (3 days in office, 2 at

Hybrid working (3 days in the office,

Refer a Friend scheme

Training and career development

Supportive and rewarding culture

Job summary

Crew Clothing Company is seeking a Business Analyst in Kingston-on-Thames. The role is 37.5 hours with a hybrid setup (3 days in the office, 2 from home) and will report to the Project Manager.

You will work across departments to drive changes on the order platform, creation and fulfilment systems, supporting business transformation projects. The ideal candidate will demonstrate strong analytical skills, excellent documentation, and the ability to translate business needs into actionable IT

Qualifications

• Solid background in business enablement through technology.
• Experience leading IT projects from design to PMO support.
• Experience with B2B and/or B2C information management in retail.
• Ability to translate business needs into application requirements.
• Strong documentation and stakeholder communication skills.

Responsibilities

• Ensure alignment to business objectives and deliverables.
• Champion the customer experience across departments.
• Capture and document as-is / to-be business requirements.
• Maintain project documentation and monitor plans.
• Develop a robust project communication strategy for stakeholders.
• Keep progress, issues, risks and interdependencies visible to all parties.
• Assist QA, UAT and user training activities.
• Create process maps and document system interfaces; drive standardization.
• Keep abreast of best practices and technology trends.

Skills

Analytical skills

PMO support

Stakeholder communication

Documentation

Organisational skills

Problem solving

Attention to detail

Ownership

Adaptability

Result oriented

Tools

AX

ERP (Oracle/SAP)

Job description

Business Analyst

Kingston-on-Thames (4 days in office, 1 from home)

37.5 hours

At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.

We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.

Purpose of the role:

Reporting to the Project Manager this is a business-facing role where you will be given the opportunity to add real value. The IT Business Analyst must be able to demonstrate they are a customer focused individual with the energy, drive and commitment to make it happen. This role will be required to work closely with all departments of the business driving change and efficiencies on the order platform, the order creation and order fulfilment system.

This role will be working on business transformation projects, which may affect several areas of the business, and thus, good Organisational Politics, Conflict Management and Interpersonal skills are essential.

Responsibilities:

• Ensure alignment to business objective:
• Champion the customer experience;
• Understand business requirements including documentation of as is / to be scenarios;
• Maintain good documentation of projects and monitor project plans;
• Develop a project communication strategy and keep stakeholders informed of project updates;
• Ensure that colleagues and project stakeholders have a clear view of progress, issues, risks and interdependencies relating to project delivery;
• Assist and support QA, UAT and user training;
• Create process maps and document system interfaces;
• Focus on standardization of business process;
• Understand best practices and technology trends.

Key Skills and Experience:

Essential skills:

• Strong analytical skills;
• Excellent project documentation and PMO support skills;
• Ability to explain complex technical issues to non-IT-experts;
• Organised and flexible to changing business priorities;
• Problem solving & delivering results;
• Excellent listening skills;
• Willingness to take ownership of issues, ensure all interested parties are kept informed of progress and deliver solutions;
• Ability to work in an environment that is fluid with changing priorities;
• Action Orientated;
• Highest level of integrity, honesty and trust;
• Drive for results.

Desirable skills:

• Knowledge of AX or any other ERP system such as Oracle or SAP.

Experience:

• Solid background in business enablement through technology;
• Experience with all aspects of IT projects, from design through development, testing, implementation, and PMO support;
• Experience of B2B and/or B2C information management solutions, ideally in a retail / wholesale business;
• Analytical and project management skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements;
• Demonstrated ability to review, consolidate and communicate with all levels within IT and the business.

What we can offer you:

• Staff Discount
• Uniform allowance
• Pension scheme
• Hybrid working (3 days in the office, 2 from home)
• Refer a Friend scheme
• Training and career development
• Supportive and rewarding culture

Compensation: Competitive salary