Product Analyst

Dr. Martens; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Welcome free pair of Docs

Buy as you Earn Share scheme

65% off all Docs

50% off Accessories

Pension Scheme through Aviva

Life Assurance

25 Days Annual Leave + Bank Holidays

Private healthcare

2 paid volunteer days per year

Job summary

Dr. Martens is hiring a Product Analyst to join the Global Customer Product team.

You will partner with cross-functional teams to ground product decisions in data, experiments, and customer insights across Search & Discovery, Commerce & Checkout, Delivery & Return, Loyalty & Sustainability. The role sits at the intersection of product, data, and customer experience, helping identify friction and prioritise roadmap items.

Qualifications

• Analytical ability to dissect complex datasets and identify trends for product questions.
• Proficiency with dashboards, analytics, and experimentation tools and understanding of digital product journeys.
• Ability to frame ambiguous questions, develop robust analytical approaches, and deliver clear outputs.
• Strong communication of insights and recommendations to non-technical stakeholders.

Responsibilities

• Defining and measuring product performance across end-to-end customer journey and KPIs.
• Analyzing customer behaviour, funnels and interaction patterns across digital and omnichannel touchpoints.
• Translating complex data into actionable insights to inform product strategy and roadmaps.
• Supporting experimentation, measuring performance, and maintaining dashboards and reports.
• Collaborating with Data, Technology and Product teams and leveraging AI to accelerate analysis.

Skills

Analytical & Statistical

Data & Product Fluency

Structured Thinking

Insight Communication

AI, Accuracy & Curiosity

Job description

WHERE YOU SIT

As our Product Analyst, you'll be part of the Customer team working closely with brilliant people across the business and reporting into Head of Global Customer Product. You'll be right at the heart of fast-moving projects that shape how we show up for our consumers - today and tomorrow.

WHERE YOU CONTRIBUTE

This role is not a delivery role but a product analytical role.

The Product Analyst supports the Global Customer Product team by providing deep insight into customer behaviour, product performance, and journey effectiveness, enabling better product decisions across the end-to-end customer experience.

Working across all product domains (Search & Discovery, Commerce & Checkout, Delivery & Return, Loyalty & Sustainability), this role ensures product strategy and roadmap decisions are grounded in data, experimentation, and customer understanding.

Sitting at the intersection of product, data, and customer experience, this role plays a key part in helping the team identify friction, prioritise opportunities/roadmap items, and measure real impact.

CORE ACCOUNTABILITIES

As our Product Analyst, you will be responsible for:

• Defining and measuring product performance across the end-to-end customer journey, establishing and tracking KPIs across all journey stages.
• Analysing customer behaviour, funnels and interaction patterns across digital and omnichannel touchpoints to identify friction, drop-offs and opportunities.
• Translating complex data into clear, actionable insights that inform product strategy, prioritisation, business cases and roadmap decisions.
• Supporting experimentation and performance measurement, developing measurement frameworks, analysing test results, assessing impact and maintaining dashboards and reporting.
• Building and strengthening a connected, customer-focused view of performance by integrating multiple data sources, partnering with Data, Technology and Product teams, and using AI to accelerate analysis and generate deeper insights.

KEY SKILLS & CAPABILITIES

Put simply, the key things we're looking for are:

• Analytical & Statistical Capability: Strong ability to analyse complex datasets, identify trends and apply appropriate analytical techniques to product and customer questions.
• Data & Product Fluency: Comfortable using dashboards, analytics and experimentation tools, with a strong understanding of digital product journeys and customer behaviour.
• Structured Thinking & Problem Solving: Able to frame ambiguous questions, develop robust analytical approaches and deliver clear, actionable outputs.
• Insight Communication: Skilled at translating complex data into concise, compelling insights and recommendations for non-technical stakeholders.
• AI, Accuracy & Curiosity: Confident using AI tools to accelerate analysis and insight generation, with strong attention to data accuracy and a proactive mindset towards learning and improving analytical approaches.

WHAT'S IN IT FOR YOU?

• Hybrid working
• Welcome free pair of Docs
• Buy as you Earn Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

READY TO FILL YOUR BOOTS?

If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.

Application closing date: Tuesday 6th of October 2026

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.