Process Technologist

Harrods Limited; City of Westminster; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Harrods is seeking a Process Technologist to join our Food Development team, helping bring innovative products from concept to launch while upholding quality, safety and operational excellence.

You will support the Product Development Manager in scaling recipes from development to production, developing process controls, and ensuring documentation meets our high standards across central kitchens. Hybrid working options available.

Qualifications

• Experience in new product development and process management in food manufacturing, retail, or central production kitchen.

Responsibilities

• Create and maintain accurate process specifications, recipes and build documentation for new and existing products.
• Scale recipes from development to production kitchen readiness with quality and consistency.
• Collaborate with culinary, technical and production teams to uphold product quality standards and specifications.
• Monitor yields, wastage and process performance to identify opportunities for improvement and efficiency.
• Produce production-ready recipes, supporting documentation and SOPs for product launches and handovers.

Skills

Highly organised

Detail-oriented

Stakeholder management

Project management

Commercial awareness

Education

Degree in Professional Cookery, Culinary Arts, Food Science, Food Product Management or related discipline; Food Hygiene Certificate or Level 3 Food Safety

Tools

Microsoft Office

Job description

Join our Food Development team as a Process Technologist, playing a key role in bringing exceptional food products from concept to launch while ensuring the highest standards of quality, safety and operational excellence.

About the Role

As a Process Technologist, you will support the Product Development Manager in developing, managing and continuously improving process controls across our central production kitchens.

Working closely with Product Development, Buying, Culinary, Technical, Quality and Production teams, you will help scale innovative food concepts into commercially viable products while maintaining the quality and craftsmanship synonymous with the Harrods brand.

You will act as a subject matter expert for processes, recipes and documentation, ensuring products are launched efficiently, accurately and in line with operational requirements.

Key responsibilities

• Creating and maintaining accurate process specifications, recipes and build documentation for both new and existing products.
• Scaling recipes from development stage through to production kitchen readiness, ensuring quality and consistency throughout.
• Collaborating with culinary, technical and production teams to develop and uphold product quality standards and specifications.
• Monitoring yields, wastage and process performance, identifying opportunities for continuous improvement and greater efficiency.
• Producing production-ready recipes, supporting documentation and standard operating procedures to enable successful product launches and manufacturing handovers.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be a highly organised and detail‑oriented food professional with a passion for turning innovative culinary concepts into successful products. You will enjoy working collaboratively with a variety of stakeholders and be confident managing multiple projects in a fast‑paced environment. Combining strong technical knowledge with commercial awareness, you will be driven by quality, continuous improvement and delivering exceptional customer experiences. Your ability to balance creativity with process discipline will enable you to support the successful development and launch of market‑leading food products.

You will also have:

• Experience within new product development and process management in a food manufacturing, food retail or central production kitchen environment.
• A qualification or degree in Professional Cookery, Culinary Arts, Food Science, Food Product Management or a related discipline, alongside a Food Hygiene Certificate or Level 3 Food Safety qualification.
• Strong knowledge of food production processes, menu and range development, food safety requirements, and Microsoft Office applications.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you.

As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Food Buying & Product Development (Lex Panayi)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other.

To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.