Quality Assurance Technician

Harrods; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Harrods in Knightsbridge is seeking a Quality Assurance Technician to join the Food and Safety team. You will ensure the quality and safety of fresh products from reception to end user, with a 37.5-hour week and shifts between 6:00am–8:00am start and 2:00pm–4:00pm finish.

Roles may be on-site or hybrid depending on business needs. Reporting to the Food Safety Manager, you will monitor product quality, manage rejections, and liaise with technologists and internal teams to ensure compliance with

Qualifications

• Food Hygiene Level 2 training is essential for ensuring food safety standards.
• Proficient in Word and Excel for documentation and reporting.
• Strong customer service focus with clear, effective communication.
• Excellent interpersonal skills and collaboration with teams.

Responsibilities

• Verify products arriving at the back door are from approved vendors and meet specifications.
• Monitor temperature and hygiene; maintain records of temperature control during transit.
• Inspect deliveries and complete documentation; escalate quality concerns as needed.
• Support RTV processes and follow up actions from pest control, audits and floor walks.

Skills

Food Hygiene Level 2

PC Literacy

Customer Service

Interpersonal Skills

Job description

Our Food and Safety team are now looking for a new Quality Assurance Technician to join their experienced team in Knightsbridge. You will be working 37.5 hours per week, over 5 days within a 7-day period, with shifts starting between 6:00am and 8:00am and ending between 2:00pm and 4:00pm.

About the Role

As a Quality Assurance Technician, you will play a crucial role in ensuring the quality and safety of fresh products delivered to our Knightsbridge receiving bank. Reporting to the Food Safety Manager, you will monitor and manage the quality of products from reception to end user, ensuring compliance with food safety standards and quality management protocols. Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

Key responsibilities

• Ensure Product Quality: Verify all products arriving at the back door are from approved vendors and meet expected specifications. Use risk-assessed sampling to confirm quality, manage rejections, and liaise with the technologist and internal teams on any issues.
• Monitor Temperature & Hygiene: Ensure products are delivered at the correct temperature, with records confirming temperature control during transit. Maintain hygiene standards in storage areas and carry out environmental monitoring using ATP and traditional swabs as per schedule.
• Oversee Inspections & Documentation: Perform delivery checks, inspect products against specification, and complete all required documentation accurately. Record any quality concerns and submit to the Food Technologist for supplier follow-up.
• Support Operations: Assist with return-to-vendor (RTV) processes, logging quality issues where required. Support the Food Safety team in closing out actions from pest control, audits, and floor walks, and carry out regular checks of kitchen and restaurant fridges/freezers to ensure shelf life compliance.

About You

You will be able to demonstrate strong time-management skills and the ability to multitask, you will efficiently handle multiple responsibilities while maintaining meticulous attention to detail in paperwork and stock management. Your flexibility and readiness to adapt to changing priorities ensure you can respond effectively to dynamic situations. With a strong commitment to company values and work ethics, you will uphold high standards and perform your duties with minimal supervision, showcasing your independence and reliability. You will also have:

• Food Hygiene Level 2 Training: Essential for ensuring food safety standards [preferred, but not essential]
• PC Literacy: Proficiency in Word and Excel.
• Customer Service: Strong focus on excellent service to both internal and external parties.
• Interpersonal Skills: Excellent communication and interpersonal abilities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Food and Safety (Caitlyn Turner)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.