Process Specialist

Fidelity International; Tadworth; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Benefits package

Flexible working

Job summary

Fidelity International is seeking a Process Specialist in Kingswood, UK, to support the Senior Manager, UK Tax Reporting. The role focuses on delivering accurate UK tax reporting, maintaining controls, and driving improvements across regulatory returns and MI reporting.

You will collaborate with Technology, Operations and Control teams, ensuring timely submissions and addressing HMRC requirements while developing knowledge-sharing across the team.

Qualifications

• Relevant experience within financial services, with a strong understanding of regulatory and client service environments.
• LEAN Six Sigma, FA2 and CF1 qualifications desirable, or willingness to pursue professional qualifications.
• Experience in operations management, including process oversight, controls, risk management and service delivery.
• Strong knowledge of HMRC tax reporting requirements and the application of tax legislation.
• Excellent analytical, numerical and problem-solving skills, with the ability to interpret complex financial data.
• Proven leadership experience, with a track record of developing and motivating high-performing teams.
• Results focused, with a strong commitment to customer outcomes, compliance and risk management.
• Advanced Excel skills, including data analysis, reconciliations and complex spreadsheet modelling.
• Strong written and verbal communication skills, with the ability to present complex information clearly and effectively.

Responsibilities

• Oversee day-to-day tax reporting activities and ensure accurate production, review and submission of UK tax reporting obligations.
• Develop and maintain understanding of UK tax reporting processes, controls and regulatory requirements.
• Deliver training and knowledge-sharing across the team and maintain MI and QA checks.
• Identify risks and control weaknesses; liaise with stakeholders to implement corrective actions.
• Drive operational excellence and a strong control environment to support accurate reporting.

Skills

Regulatory knowledge

LEAN Six Sigma CF1 FA2

Operations management

HMRC tax reporting

Analytical skills

Leadership

Advanced Excel

Communication

Organisation & prioritisation

Stakeholder management

Collaboration

Knowledge of UK tax reporting

Job description

Process Specialist

Business Technical - UK Tax Reporting

About The Opportunity

Job Type: Permanent

Application Deadline: 25 September 2026

Job Description

Title: Process Specialist

Department: Business Technical - UK Tax Reporting

Location: Kingswood, UK

Reports To: Senior Manager, UK Tax Reporting

Level: 3

About Fidelity International

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About Tax Reporting

The UK Tax Reporting team manages HMRC and IRS reporting, tax compliance, and risk oversight across ISAs, Workplace and Retail Pensions, General Investment Accounts (GIAs), FATCA/CRS, and other regulatory reporting obligations. The team also ensures accurate client tax reporting through Annual Tax Vouchers and other required tax certifications.

About Your Role

The purpose of this role is to support the Senior Manager, UK Tax Reporting, in the effective management and delivery of the team's regulatory and operational responsibilities. The successful candidate will play a key role in overseeing day-to-day tax reporting activities, ensuring the accurate production, review and submission of UK tax reporting obligations and associated regulatory returns. The role requires developing and maintaining a detailed understanding of UK tax reporting processes, controls and regulatory requirements, while supporting continuous improvement initiatives, change programmes and business projects with tax reporting implications. Responsibilities will also include delivering training and knowledge-sharing across the team, maintaining Management Information (MI) and performing and documenting quality assurance checks, identifying risks and control weaknesses, and collaborating with stakeholders to investigate issues and implement appropriate corrective actions.

About You

The role holder will be expected to drive operational excellence, promote a strong control environment and support the delivery of accurate, timely and compliant tax reporting outcomes for both clients and regulators.

• Ensure accurate tax reporting, reconciliations and client communication through strong attention to detail and deliver error-free reporting to HMRC.
• Support the UK Tax Reporting Senior Manager and UK Operational Tax team in the investigation, escalation and resolution of tax-related issues.
• Lead UK tax reporting obligations, including ISA, LISA, Retail and Workplace Pensions Annual Return of Information and ISA annual statistical returns. Other Interest reporting (T18) and SIPP Relief at source, ISA (Reit and PAIF’s) and LISA tax reclaims.
• Oversee the accuracy and timely delivery of Client Tax Certificates, including Annual Tax Vouchers and Monthly Tax Vouchers etc.
• Working with Technology, Operations, and Control & Reconciliation teams to maintain the accuracy of tax and income data and resolve outstanding reconciling items.
• Support ISA voids and repairs process, ensuring compliance with HMRC requirements.
• Support FATCA and CRS reporting for GIA and Workplace Investing businesses, ensuring accurate submissions to HMRC.
• Provide tax reporting SME support for projects, business change initiatives and new product launches.
• Assess the operational, resource, and system impact of tax regulatory changes and new tax reporting requirements.
• Support Brokerage USI, CDI, and US Withholding Tax reporting obligations to the IRS.
• Liaise with HMRC on client tax reporting matters and regulatory queries.
• Investigate and resolve client tax reporting queries, providing technical guidance where required.
• Maintain and enhance tax reporting procedures, governance frameworks, and operational documentation.

Essential skills

• Relevant experience within financial services, with a strong understanding of operational, regulatory and client service environments.
• LEAN Six Sigma, FA2 and CF1 qualifications desirable, or willingness to pursue professional qualifications.
• Experience in operations management, including process oversight, controls, risk management and service delivery.
• Strong knowledge of HMRC tax reporting requirements and the application of tax legislation.
• Excellent analytical, numerical and problem-solving skills, with the ability to interpret complex financial data.
• Proven leadership experience, with a track record of developing and motivating high-performing teams.
• Results focused, with a strong commitment to customer outcomes, compliance and risk management.
• Advanced Excel skills, including data analysis, reconciliations and complex spreadsheet modelling.
• Strong written and verbal communication skills, with the ability to present complex information clearly and effectively.
• Excellent organisational and prioritisation skills, with the ability to manage multiple deadlines and competing demands.
• Confident stakeholder management skills, with the ability to influence, challenge constructively and drive positive outcomes and managing expectations effectively.
• Ability to work collaboratively across teams, locations and diverse business environments.
• Strong networking and relationship-building skills, supporting knowledge sharing and effective decision-making.
• Understanding of UK Tax Reporting operations and related business processes is advantageous.
• Demonstrate commitment to continuous improvement, operational efficiency and strengthening control frameworks.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

International Regulations

As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.