Process Quality Coordinator

AQA; East Horsley; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

As a Process Quality Coordinator at AQA, you will play a vital role in ensuring the quality of exam marking and standardisation processes, impacting the education of 3.8 million students. This maternity cover position requires strong leadership, planning skills, and experience in regulated environments. You will collaborate with a dynamic team to implement quality assurance processes while promoting continuous improvement in a hybrid working model. Join AQA and contribute to shaping the future of education.

Benefits

Pension scheme (up to 11.5% employer contributions)

35-hour workweek

25 days annual leave plus additional time

Access to network groups

Extensive online learning platform

Volunteering days

Qualifications

• Experience in regulated environments and managing complex projects.
• Confident communicator with strong relationship management skills.
• Natural planner capable of motivating teams without formal titles.

Responsibilities

• Designing and delivering processes to ensure exam integrity.
• Facilitating standardisation events for consistent marking.
• Planning resources aligned with the academic calendar.

Skills

Leadership

Continuous Improvement

Planning

Communication

Job description

At AQA, we’re committed to advancing education and our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year, thanks to our dedicated team.

Process Quality Coordinator
Maternity Cover
Guildford
Salary: £32,000 to £34,000
Hybrid Working

Are you someone who thrives on precision, enjoys well-structured processes, and finds satisfaction in seeing complex plans come together? Do you want to play a key role in ensuring that 3.8 million students receive fair and consistent results?

Within AQA, this role is called a Standardisation Coordinator, but for clarity, it is advertised as a Process Quality Coordinator.

At AQA, we don’t just run exams—we shape futures. We’re seeking a candidate who can lead in preparing our examiners and moderators to mark with confidence and consistency. You will orchestrate training and quality assurance processes that uphold the highest standards of assessment quality.

We offer numerous benefits, including a pension scheme (up to 11.5% employer contributions), a 35-hour workweek, 25 days annual leave plus additional time during December closures and bank holidays, access to network groups (LGBTQ+, neurodiversity, disAbility, women’s empowerment, wellbeing, ethnic minorities, and more), an extensive online learning platform, volunteering days, and more. AQA is committed to diversity and inclusion, valuing and supporting everyone regardless of background or identity.

You will collaborate with a passionate team of experts in logistics, assessment, and post-results processing. Your role will be pivotal in planning, innovating, and continuously improving our processes within a high-stakes environment.

This isn’t just another coordination role. Your responsibilities will include:

• Designing and delivering processes that impact the integrity of national qualifications
• Driving innovation in examiner training and support
• Building relationships with senior staff and internal teams to deliver exceptional experiences
• Embedding a culture of continuous improvement and leveraging technology for smarter, faster, and better outcomes

We are looking for someone who is a natural planner, a confident communicator, and a leader without needing a formal title. If you have experience in regulated environments, managing complex projects, and motivating teams—this is your opportunity.

Ready to make a difference in education? Apply now by submitting your CV and a cover letter explaining how your skills align with this role.

Interviews will be held at our Guildford office during the week beginning 07 July 2025.

#CRE23

Recruitment Agencies

We have a preferred supplier list (PSL). Unsolicited CVs will be treated as a gift, and we will not be liable for agency fees.

Full Job Description

Summary

The Standardisation Coordinator is responsible for planning, implementing, and ensuring the quality of standardisation activities that prepare associates and teachers for marking and post-results reviews. This role is vital for maintaining quality, consistency, and confidence in learner results, ensuring compliance with regulatory frameworks and fostering trust with our stakeholders.

The team sits within the Standardisation, Marking, and Moderation area of the Chief Operating Office, overseeing the development, marking, and grading of examinations for A-Level, GCSE, and other qualifications. We are a cross-site team of about 32 staff based in Manchester, Milton Keynes, and Guildford.

This role reports to the Standardisation management team and collaborates closely with colleagues across various departments, including logistics, assessment, and post-results.

Key activities include:

• Planning resources and delivering activities aligned with the academic calendar
• Facilitating remote and in-person standardisation events to ensure consistency in marking
• Designing and implementing new processes in response to reforms and technological advances
• Managing tasks independently to ensure timely delivery
• Promoting continuous improvement and efficiency
• Utilising systems, reports, and trackers to monitor progress
• Managing risks, resolving issues, and making decisions
• Developing and delivering training for staff
• Building strong relationships with external suppliers, internal teams, and associates
• Engaging in stakeholder meetings and contributing to decision-making

To succeed, you should demonstrate:

• Leadership behaviors aligned with AQA’s values
• Experience with continuous improvement practices
• Ability to matrix manage and adapt leadership styles
• Understanding of supply chain methodologies and the educational context
• Experience managing operational projects in regulated environments
• Capability to implement and embed change
• Strong planning and team support skills