Process Operations Analyst

Summit7; Barrow-in-Furness; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is on the lookout for a Process Operations Analyst to enhance operational performance and optimize business processes. This role will focus on improving quote-to-cash workflows and ensuring seamless service delivery across various departments. The ideal candidate will possess strong analytical skills and a passion for operational excellence. Join a team that values your contributions and offers meaningful health benefits, a supportive environment, and opportunities for professional growth. If you're ready to make an impact and drive efficiency in a dynamic setting, this is the role for you!

Benefits

Health/Dental Benefits

Vision Benefits

401k with Company Matching

Unlimited Mobile Phone Plan

10 Days Vacation

7 Days Sick Time

Bonuses and Salary Increase Potential

Qualifications

• 5+ years of experience in business operations, process improvement, or service delivery roles.
• Bachelor's degree in Business Administration, Operations Management, or related field.

Responsibilities

• Analyze and optimize end-to-end business processes across product development and service delivery.
• Collaborate with cross-functional teams to streamline operations and improve workflows.

Skills

Analytical Skills

Process Improvement

Communication

Problem-Solving

Critical Thinking

Education

Bachelor's Degree in Business Administration

5+ years of experience in business operations

Tools

Salesforce

ServiceNow

NetSuite

Asana

Jira

Dynamics 365

Job description

Position Title:	Process Operations Analyst
Location:	Huntsville, AL (local candidates only please)

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health/dental benefits from BCBS/Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

We are seeking a skilled and experienced engineering lead to join our team and play a critical role in ensuring the excellence of our technical support operations. You will play a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery.

Job Summary:

We are seeking a Process Operations Analyst to drive efficiency, optimize business processes, and improve operational performance across product development, sales, and service delivery. This role will focus on quote-to-cash workflows, lead-to-cash processes, and enhancing both end-user and customer experiences. The ideal candidate possesses strong analytical skills, experience with cross-functional teams, and a passion for continuous improvement and operational excellence.

Key Responsibilities:

• Analyze and optimize end-to-end business processes, including product development, sales, and service delivery.
• Improve quote-to-cash and lead-to-cash workflows, ensuring seamless transitions between departments.
• Identify inefficiencies in business workflows, recommending and implementing process improvements.
• Collaborate with cross-functional teams, including sales, finance, IT, and service delivery, to streamline operations and improve handoffs.
• Leverage Lean, Six Sigma, or other process improvement methodologies to drive operational excellence.
• Work closely with product development teams to align business needs with product roadmaps and lifecycle management.
• Develop and maintain process documentation, dashboards, and performance tracking tools to monitor efficiency.
• Partner with IT to identify automation opportunities that enhance process efficiency and scalability.
• Engage with business leadership stakeholders to align strategies and drive business transformation.
• Improve customer and end-user experiences by addressing pain points in service delivery operations.
• Monitor key business performance metrics, providing actionable insights and recommendations.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Support strategic initiatives by conducting market research, competitive analysis, and financial modeling.
• Assist in service delivery optimization, ensuring efficient execution of business services and alignment with customer expectations.
• Develop and maintain project tracking tools, workflows, and reporting structures to support project and service delivery excellence.
• Work closely with Enterprise IT to assist in the transformation and continuous improvement of business processes.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Operations Research, or a related field OR 5 years of experience in tandem with qualifications below.
• 5+ years of experience in business operations, process improvement, or service delivery roles.
• Strong understanding of sales to delivery processes, business workflow optimization, and operational efficiency.
• Proficiency in data analysis, process mapping, and performance measurement.
• Experience with CRM, ERP, and workflow automation tools (e.g., Salesforce, ServiceNow, NetSuite, Asana, Jira, Dynamics 365).
• Strong problem-solving, critical thinking, and process optimization skills.
• Excellent communication and collaboration abilities to engage with stakeholders across departments.
• Ability to manage multiple projects and initiatives in a fast-paced environment.
• US Citizenship is required.

Preferred Qualifications:

• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with financial modeling and business case development.
• Prior experience working in technology-driven or service-oriented businesses.
• Knowledge of project management frameworks, such as Agile or PMP methodologies.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment iscontingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.