Process Mapping & Design Specialist

Avature; Farnborough; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Process Mapping Specialist to drive a global transformation initiative. This role is pivotal in modernizing sales tools and streamlining processes, enhancing the quoting lifecycle and customer experiences. You will collaborate cross-functionally, identify inefficiencies, and help define solutions that align with the company's strategic goals. This position offers exposure to executive initiatives and the chance to contribute to significant operational improvements across diverse teams and geographies. Join a forward-thinking company dedicated to innovation and excellence in customer service.

Benefits

Private Medical

Income Protection

Life Insurance

Learning and Development

Holiday Purchase

Cycle to Work

Referral Bonus

Electric Car Salary Sacrifice Scheme

Free Onsite Parking

Lenovo and Motorola Products Discounts

Qualifications

• Experience in process mapping and business analysis.
• Proficient in tools like Lucidchart, Visio, and Miro.
• Lean Six Sigma certification preferred.

Responsibilities

• Develop end-to-end process maps for global workflows.
• Collaborate with stakeholders to gather insights and optimize processes.
• Document current and future state processes.

Skills

Process Mapping

Business Analysis

Sales Tools Understanding

Lean Six Sigma

Agile Methodologies

Education

Bachelor's Degree

Continuous Improvement Certification

Tools

Lucidchart

Visio

Miro

Jira

Confluence

Job description

* United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

We are offering an exciting opportunity to be part of a global, high-impact transformation initiative at Lenovo as part of a multi-year WW project (Pinnacle).

As a Process Mapping Specialist, you will play a critical role in shaping the future of how we deliver quotes, configure solutions, and serve our customers across the world. This role is central to Lenovo’s WW mission to modernize and streamline our sales tools and processes to help our sellers gain competitive advantage in this new era of AI.

You will work cross-functionally to document, analyze, and optimize workflows that touch every stage of the quote-to-order lifecycle with a view to improving overall time to quote.

Your Key Responsibilities:

• Develop and maintain end-to-end process maps for global workflows using tools like Lucidchart, Visio, or Miro.
• Collaborate with WW stakeholders in Sales, Pricing, Product Teams, Finance, Operations, LXG, DT and BTiT across multiple GEOs and BGs to gather process insights and pain points.
• Identify inefficiencies, gaps, and opportunities for automation or simplification in both regional and global workflows.
• Document “as-is” and collaborate with internal stakeholders to define “to-be” processes to support Lenovo’s transformation roadmap.
• Ensure process alignment with Lenovo’s global governance standards and business architecture.
• Create visual documentation to support solution design, training, testing, and change adoption.

Your Knowledge and Experience:

• Experience in process mapping, business analysis, or CPQ operations.
• Proficient in process mapping tools (Lucidchart, Visio, Miro, or similar).
• Familiarity with platforms and tools LBPi/LBPe, Dynamics, LSC, Smart Find, Embedded Services, ISG Configurator etc.
• Direct selling experience, or deep understanding of frontline sales needs, understanding of sales tools and processes.
• Experience supporting large-scale process improvement or system transformation initiatives.
• Lean Six Sigma or other continuous improvement certifications.
• Experience in Agile projects, using tools like Jira, Confluence, or similar platforms.
• Experience with communication and collaboration skills across geographies and functions.

What Do We offer

• Holiday purchase
• Private medical
• Income protection
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Cycle to work
• MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

Why This Role Matters:

This is more than a process role—it's a strategic opportunity to help support the future of Lenovo’s sales organisation through WW improvements. Your work will enable faster quoting, better customer experiences, and streamlined operations that scale across multiple geographies and business models. You’ll be directly contributing to how Lenovo sells, competes, and grows globally.

You'll also gain exposure to executive-level initiatives, collaborate with diverse teams, and position yourself at the forefront of Lenovo’s digital evolution

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United Kingdom - Hampshire - Farnborough

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

If you require an accommodation to complete this application, please [e-mail]