Process Manager - Loans

ZipRecruiter; Nottingham; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Nottingham is seeking a Process Manager with extensive loans experience. The role focuses on designing efficient, customer-centered loan processes, improving operations through Lean Six Sigma methodologies, and ensuring compliance. This hybrid permanent position has a salary range of £50,000 to £60,000 along with excellent benefits.

Qualifications

• Proven experience in designing and owning end-to-end loan processes.
• Lean Six Sigma certified.
• Strong decision-making and analytical skills.

Responsibilities

• Design and manage end-to-end loan processes to deliver strong customer outcomes.
• Drive continuous improvement using Lean Six Sigma methodologies.
• Identify risks and implement control frameworks.

Skills

Process Management

Lean Six Sigma

Risk Management

Stakeholder Management

Analytical Skills

Continuous Improvement

Job description

Job Description

Process Manager with Loans experience urgently required for a market-leading company based in Nottingham.

You’ll play a pivotal role in shaping the future of their loans operations - working closely with servicing, product, and strategy teams to design and manage end: end processes that are not only efficient but customer-focused, scalable, and compliant.

You will design and own end: end loan processes that deliver strong customer outcomes, identifying, assessing, and managing process risks - with the right controls and mitigations.

Working closely with product, engineering, and servicing teams, you will drive continuous improvement (using Lean Six Sigma methodologies), lead root cause analysis and problem-solving for breakdowns and inefficiencies, whilst monitoring and share performance insights.

Applicants must have the following:

• Excellent experience in Process Management
• Proven skills in design and ownership of end: end loan processes
• Lean Six Sigma certified
• Strong process design and continuous improvement skills
• Proven track record in identifying risks and implementing control frameworks
• Excellent stakeholder management and ability to work cross-functionally
• Strong decision-making and analytical skills with a customer-first mindset

This is an excellent opportunity for a proven Process Manager with a passion for efficiency, risk management, and customer experience to make a tangible impact on how the company serves their customers, streamline operations, and shape the future of lending.

It must be stressed that only those with proven experience in the design and ownership of end: end Loan processes will be considered for this position.

This is a permanent role offering a basic salary of between £50,000 + 60,000 + excellent benefits. The role operates on a hybrid basis with 3 days/ week on site, the rest from home.

We are committed to an inclusive recruitment process. If you require any adjustments to be made in our communication methods, please let us know.