Process Manager

Edenred SE; Swindon; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Edenred SE is seeking a Process Manager to join their hybrid team in Swindon or London. The role involves overseeing portfolio delivery processes, managing tools, and ensuring compliance while supporting a diverse range of financial programs. Ideal candidates will have strong analytical and communication skills, along with change management experience. Benefits include 25 days annual leave, hybrid working, and various wellbeing programs.

Benefits

25 days annual leave + Bank Holidays

Hybrid working

Income protection

Life insurance

Wellbeing programs

Learning platforms

Snacks

Volunteering opportunities

Social events

Pension scheme

Qualifications

• Change management experience is essential.
• Background in process improvement initiatives beneficial.
• Knowledge of agile methodologies preferred.

Responsibilities

• Assist in implementing and overseeing portfolio delivery processes.
• Lead review meetings and ensure adherence to processes.
• Maintain high data quality standards and implement corrective actions.

Skills

Analytical skills

Communication skills

Organizational skills

Attention to detail

Self-motivated

Education

Graduate or equivalent experience

Tools

JIRA

JIRA Align

Job description

Process Manager
Hybrid – Swindon or London
Salary - £30,000 to £45,000 + Bonus

Objective of the role

The Paytech Nexus platform is the core processing platform for the Edenred group, handling over 1.5 billion transactions annually across 30+ countries through various channels, including open-loop and closed-loop card schemes, funding channels, and UK & SEPA bank payment rails.

This platform supports a diverse range of financial programs such as fintech challenger banks, travel, fuel, employee benefits, and retail gifting. Paytech manages products under its own e-money license, overseen by UK & Belgium regulators, and processes transactions for clients with their own licenses.

This role offers an excellent opportunity for an experienced, process-oriented individual to join the ‘Portfolio Tools & Process team’, responsible for deploying tools and processes that support Paytech’s portfolio delivery, involving over 300 staff across various departments.

The team’s key objectives include:

1. Providing financial metrics and insights into costs and operational expenditure.
2. Standardizing and maintaining a unified process reference for all employees.
3. Managing tooling to maximize benefits.
4. Providing KPIs to support portfolio delivery and capacity planning.

The goal is to enable efficient, standardized delivery processes, leveraging tooling for better decision-making in strategic project prioritization.

Accountabilities and Relationships

Accountable to: [Specify role or department]

Key Working Relationships:

• Process Owners
• Market Success teams
• Product teams
• Internal teams (finance, legal, compliance, operations)

Key Responsibilities

Process Support:

• Assist in implementing and overseeing portfolio delivery processes.
• Lead review meetings, prepare data, communicate, and ensure adherence.
• Facilitate quarterly planning, promoting continuous improvement.
• Monitor user compliance with processes.
• Support stakeholder workshops, gather data, and compile findings.
• Proactively identify and address process defects.
• Encourage process and tool innovation.

Tools Management:

• Implement and advise on portfolio delivery tools (e.g., JIRA, JIRA Align, Tempo).
• Manage configuration changes and monitor tool performance.
• Perform operational updates to support processes.

Change Management:

• Develop documentation and training materials.
• Deliver training sessions and Q&A for users.
• Organize change workshops and inform users of updates.

Data Control:

• Maintain high data quality standards and implement corrective actions.
• Monitor KPIs and performance metrics.
• Support troubleshooting and process optimization.

Skills & Behaviours

Education: Graduate or equivalent experience

Professional Experience:

• Change management experience is essential.
• Background in process improvement initiatives beneficial.
• Stakeholder management experience advantageous.
• Knowledge of agile methodologies preferred.

Technical Skills:

• Strong analytical skills.
• Experience with JIRA and JIRA Align advantageous.
• Understanding of reporting tools and KPIs beneficial.
• Attention to detail and methodical approach.
• Excellent communication and organizational skills.
• Self-motivated, adaptable to fast-paced environments.
• Ability to collaborate across teams and with senior management.
• Committed to continuous improvement and positive attitude.

Additional Information

Paytech operates a hybrid work model with offices in London, Swindon, Brussels, Bucharest, and Mexico City.

Why Edenred PayTech?

We are a leader in prepaid solutions, offering a supportive environment for career development in an innovative business.

Benefits include:

• 25 days annual leave + Bank Holidays
• Hybrid working
• Income protection, life insurance, wellbeing programs
• Learning platforms, snacks, volunteering, social events
• Pension scheme, bonus, holiday trading, travel cover, cycle scheme

Diversity

We are committed to equal opportunity and do not discriminate based on age, race, gender, or other protected characteristics.