Process Manager

Evri; Barnsley; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Evri is seeking an experienced Process Manager on a Fixed Term Contract to end of December 2026 for our Barnsley hub. You will oversee a key operational area, drive productivity, coach teams and ensure safety and quality standards are consistently met.

You will manage shifts, allocate resources, and maintain client SLAs while fostering a culture of continuous improvement and teamwork within a dynamic warehouse environment.

Qualifications

• Strong Maths, English and IT skills with experience using operational systems.
• Full UK driving licence.
• Experience in warehouse, logistics, distribution or hub operations.
• Data-driven approach with ability to influence change and drive continuous improvement.

Responsibilities

• Lead the day-to-day management of your designated warehouse operation.
• Ensure resources are allocated to meet demands across all shifts.
• Drive productivity, throughput, and parcel presentation while meeting cost per unit targets.
• Manage customer service levels and ensure compliance with client SLAs.
• Control operational costs and monitor performance metrics.
• Reduce damages and claims through process management and improvements.
• Lead, coach and develop Supervisors and Team Leaders via reviews and engagement.
• Own Health & Safety, quality and hygiene standards with audits and risk assessments.
• Support peak planning and prepare to manage changing volume forecasts.
• Identify opportunities to improve efficiency, service and performance.
• Foster a high-performance culture where staff are supported and motivated.

Skills

Maths

English

IT skills

Operational systems

UK driving licence

Warehouse operations

Job description

Barnsley Hub, Barnsley Hub, Olympus Way, Hoyland, Barnsley, Barnsley, United Kingdom

Job Description

Posted Tuesday 18 August 2026 at 00:00 | Expires Tuesday 1 September 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Contract Type: Fixed Term Contract finishing end of December 2026

Lead, Inspire and Deliver Operational Excellence

Are you an experienced logistics or warehouse leader looking for your next challenge? We're looking for a highly motivated Process Manager on a Fixed Term Contract until end of December 2026 to take ownership of a key operational area within our fast-paced warehouse environment.

As a Process Manager, you'll play a critical role in driving operational performance, leading high-performing teams, and ensuring the safe, efficient, and cost-effective delivery of our services. Whether your focus is Inbound, Outbound, Manual Handling, or International Operations, you'll be responsible for achieving productivity, quality, and customer service targets while developing and inspiring those around you.

This is an excellent opportunity for a proven operational leader who thrives in a dynamic environment and is passionate about continuous improvement, people development, and delivering results.

What You'll Be Doing

• Lead the day-to-day management of your designated warehouse operation.
• Ensure the right levels of resource are allocated to support operational demands across all shifts.
• Drive productivity, throughput, and parcel presentation standards while delivering against budgeted cost-per-unit targets.
• Manage customer service levels and ensure operational compliance with client SLAs.
• Control operational costs, monitor performance metrics, and demonstrate strong financial accountability.
• Reduce operational damages and claims through robust process management and continuous improvement initiatives.
• Lead, coach, and develop Supervisors and Team Leaders through regular one-to-ones, performance reviews, and team engagement activities.
• Take ownership of Health & Safety, quality, and hygiene standards, ensuring compliance through audits, risk assessments, and safe working practices.
• Support peak planning activities and prepare your operation to successfully manage changing volume forecasts.
• Identify opportunities to improve efficiency, service, and operational performance.
• Foster a positive, high-performance culture where people feel supported, valued, and motivated to succeed

What We're Looking For

• Strong Maths, English and IT skills, with experience using operational systems.
• Full UK driving licence.
• Proven experience within warehouse, logistics, distribution or hub operations.
• Track record of delivering operational performance in a fast-paced environment.
• Experience leading, motivating and developing high-performing teams.
• Ability to translate business objectives into effective operational processes.
• Confident decision-maker who thrives under pressure.
• Strong people leadership, coaching and stakeholder management skills.
• Data-driven approach with the ability to influence change and drive continuous improvement.
• Passion for delivering excellence in safety, quality and customer service.

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

Barnsley Hub, Barnsley Hub, Olympus Way, Hoyland, Barnsley, Barnsley, United Kingdom