Process Excellence Graduate (FTC 24 months)

Ascent Flight Training Limited; West of England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Ascent Flight Training (Management) Ltd is seeking a Process Excellence Graduate to help establish and develop Business Process Management across the organisation, converting working practices into clear, controlled documentation.

You will map operational processes, work with subject-matter experts, maintain records in the BPM platform, and contribute to governance reviews while driving continuous improvement toward independent process ownership, with flexible working options.

Qualifications

• Degree or equivalent in business/operations/engineering/quality/continuous improvement/data analytics.
• Strong analytic skills with attention to detail and ability to document information clearly.
• Clear written and verbal communication and ability to engage with operational teams.
• Experience with Microsoft 365 and structured data reporting.

Responsibilities

• Support the establishment and development of BPM across the organisation.
• Capture, map and document operational processes, converting practices into clear documentation.
• Work with subject-matter experts and teams to improve process visibility and standardisation.
• Maintain process information and support the BPM platform administration, reporting and governance.
• Contribute to compliance traceability, audit readiness and continuous improvement toward independent process ownership.

Skills

Process mapping

Documentation

Analytical skills

Attention to detail

Written and verbal communication

Microsoft 365 (Excel, Word, PowerPoint

Power Platform / data visualisation

Team collaboration

Governance & reporting

Education

Degree in business / operations / engineering / quality / continuous improvement / data analytics

Tools

Power BI

Power Platform

BPM platforms

Data visualisation tools

Job description

• Support the establishment and development of Business Process Management across the organisation.
• Capture, map and document operational processes, converting working practices into clear and controlled documentation.
• Work with subject-matter experts and operational teams to improve process visibility, consistency and standardisation.
• Maintain process information and support the administration, reporting and effective use of the BPM platform.
• Contribute to compliance traceability, audit readiness and continuous improvement while progressing towards independent process ownership.

Ascent Flight Training (Management) Ltd

Competitive Salary Full-time Contract

Role purpose

• Support the establishment and development of Business Process Management across the organisation.
• Capture, map and document operational processes, converting working practices into clear and controlled documentation.
• Work with subject-matter experts and operational teams to improve process visibility, consistency and standardisation.
• Maintain process information and support the administration, reporting and effective use of the BPM platform.
• Contribute to compliance traceability, audit readiness and continuous improvement while progressing towards independent process ownership.

A day in the life of a Process Excellence Graduate

• Supporting process-discovery workshops with operational teams and subject-matter experts to understand current ways of working.
• Producing process maps, SOPs, work instructions, guides and checklists using agreed standards and templates.
• Maintaining process records, metadata, review dates, version control and regulatory traceability within the BPM platform.
• Analysing process information, preparing reports and supporting maturity assessments, dashboards and governance reviews.
• Following up improvement actions, responding to platform users and supporting Process Champions with communications, training and onboarding.
• Developing personal capability through structured training, practical experience, feedback and progressively greater responsibility.

Essential Skills And Experience

• A degree or equivalent qualification in business, operations, engineering, quality, continuous improvement, data analytics or a related discipline.
• A basic understanding of business processes, process improvement, quality management and controlled documentation.
• Strong analytical skills, attention to detail and the ability to gather, organise and document information accurately.
• Clear written and verbal communication, with the confidence to engage operational teams, subject-matter experts and managers.
• Proficiency in Microsoft 365, particularly Excel, Word, PowerPoint and Teams, with an aptitude for structured data and reporting.
• A collaborative, curious and methodical approach, supported by a genuine interest in process excellence, quality and continuous improvement.

Desirable Skills And Experience.

• Awareness of process-mapping methods, including UPN, BPMN, SIPOC, swim-lane mapping and RACI.
• Exposure to Lean, Six Sigma, DMAIC, root-cause analysis or other structured problem-solving approaches.
• Awareness of ISO 9001, Quality Management Systems or working within a regulated operational environment.
• Familiarity with BPM platforms, Power BI, Power Platform or other process reporting and data-visualisation tools.
• Experience supporting workshops, producing process documentation or working with stakeholders across different functions.
• An understanding of how process performance influences operational efficiency, customer outcomes, cost and wider business performance.

This role is full time, 37.5 hours per week and on a 9 day working pattern and requires the successful candidate to obtain Security Check (SC) clearance.

We’re proud to foster a flexible and inclusive workplace where diverse perspectives are valued. Whether working onsite or remotely, we support a culture that encourages collaboration, individuality and work-life balance. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. We are open to considering flexible working arrangements for all roles, including part-time hours, job share, and alternative working patterns, and we encourage conversations about individual needs during the recruitment process.

We are actively working to remove barriers within our hiring practices and aim to provide a fair, accessible and supportive experience for every candidate. If you require any adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

Support the establishment and development of Business Process Management across the organisation.

Capture, map and document operational processes, converting working practices into clear and controlled documentation.

Work with subject-matter experts and operational teams to improve process visibility, consistency and standardisation.

Maintain process information and support the administration, reporting and effective use of the BPM platform.

Contribute to compliance traceability, audit readiness and continuous improvement while progressing towards independent process ownership.