Process Consultant

Sysdoc; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private medical insurance

Health cashback plan

Employee Assistance Programme (EAP)

25 days annual leave + bank holidays

2 volunteering days

Job summary

Sysdoc is seeking a Process Consultant to join the Process team, delivering end-to-end process mapping, documentation, and continuous improvement across finance and other functional areas. You will collaborate with operational teams and stakeholders to understand challenges, map current and future processes, and support change initiatives.

With a background in process improvement methodologies and strong analytical and communication skills, you will help develop business cases, gather

Qualifications

• End-to-end process mapping and process documentation experience.
• Understanding of process improvement methodologies.
• Strong analytical and problem-solving skills.
• Ability to engage with stakeholders at different levels of the organisation.
• Experience facilitating workshops and gathering requirements.
• Excellent communication and documentation skills.
• A curious mindset with a passion for improving how organisations work.

Responsibilities

• Lead end-to-end process mapping across finance.
• Document current (as-is) and future (to-be) processes using recognised techniques.
• Analyse process performance and identify opportunities to simplify, standardise and improve ways of working.
• Work closely with operational teams and stakeholders to understand challenges, bottlenecks and inefficiencies.
• Support process redesign workshops and continuous improvement initiatives.
• Gather and document business requirements to support process and system improvements.
• Assist in developing business cases and recommendations for change.
• Track and measure process improvement outcomes and benefits.
• Contribute to transformation projects and ensure process improvements are embedded successfully.

Skills

Process mapping

Process documentation

Analytical thinking

Stakeholder engagement

Workshop facilitation

Requirements gathering

Business case development

Change management

Tools

Visio

Signavio

ARIS

Lucidchart

Job description

• Salary banding: Upwards of £40k pa depending on experience
• Reporting to: Customer Project Lead
• Requirements: We're based in Soho, with clients are all over the UK & worldwide! Travel to our London office and our client sites is required.
• Starting: ASAP

About Us

We are a global consultancy and recognised leader in business transformation, learning, process design, and innovative technology.

• Our Purpose is to make organisations better.
• Our Vision is to lead the market in landing people-focused, data-enabled change.
• Our Mission is to help organisations to navigate complexity and deliver meaningful, sustainable transformation.

Sysdoc’s roots were established over 40 years ago in New Zealand, before expanding to the UK. Our distinctive, human-centred approach to business improvement has enabled us to support organisations in more than 30 countries. Our intention is always the same: to build a lasting legacy for our clients, not a dependency.

We work across a wide range of industries and partner with a diverse client base that includes many household names. We support organisations to achieve their business objectives, particularly those seeking to create social value or drive sustainability. By putting people at the centre of change, we help ensure improvements are delivered effectively and endure over time.

You

At Sysdoc we place great emphasis on our values.

• Awesome Together
• Relentless Commitment
• High Energy
• Absolute Integrity

We look for people who can build trusted partnerships with internal and external stakeholders, approach their work with energy and enthusiasm, think commercially, and manage their responsibilities with unwavering integrity.

Requirements

We are looking for a Process Consultant to join our Process team, supporting the delivery of process improvement and documentation activities.

Key tasks and responsibilities include:

• Lead and facilitate end-to-end process mapping activities across finance.
• Document current ("as-is") and future ("to-be") processes using recognised process mapping techniques.
• Analyse process performance and identify opportunities to simplify, standardise and improve ways of working.
• Work closely with operational teams and stakeholders to understand challenges, bottlenecks and inefficiencies.
• Support process redesign workshops and continuous improvement initiatives.
• Gather and document business requirements to support process and system improvements.
• Assist in developing business cases and recommendations for change.
• Track and measure process improvement outcomes and benefits.
• Contribute to transformation projects and ensure process improvements are embedded successfully.

Must have knowledge and experience:

• Experience of end-to-end process mapping and process documentation.
• Understanding of process improvement methodologies and techniques.
• Strong analytical and problem-solving skills.
• Ability to engage with stakeholders at different levels of the organisation.
• Experience facilitating workshops and gathering requirements.
• Excellent communication and documentation skills.
• A curious mindset with a passion for improving how organisations work.

Desirable knowledge and experience:

• Experience within finance or shared service environments is desirable. However, we are equally interested in candidates with strong process improvement and process analysis experience gained in other operational settings.
• Knowledge of Lean, Continuous Improvement or Business Process Management principles.
• Exposure to transformation or change programmes.
• Experience using process mapping tools such as Visio, Signavio, ARIS, Lucidchart or similar.

Due to mandatory UK government security clearance for some of our clients, the successful candidate must solely hold a British passport (i.e., not hold passports from any other country), as well as meet the requirement of 10 years continuous UK residency. These criteria are set by some of our clients for legal security clearance purposes. Please note if you do not meet the criteria, we will be unable to progress your application for this particular role.

We believe in taking care of our people and offer a comprehensive range of benefits to support your wellbeing and professional development.

As a valued member of the Sysdoc team, you'll enjoy:

Time off

• 25 days annual leave plus bank holidays
• Private medical insurance
• Health cashback plan
• Award-winning Employee Assistance Programme (EAP)

Contribute

• 2 x paid volunteering day each year

The usual suspects

• Enhanced parental leave
• Life insurance
• Access to our Soho office with Work Life, plus 14 other WL locations across the UK

Winter and Summer Celebrations

• Regular opportunities to come together, collaborate, and have fun

Overall, you’ll be joining a committed, engaged team who will support you as you develop your career with us.