Process Analyst

ZipRecruiter; Accrington; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading company is seeking a detail-oriented individual for a remote operational improvement role. This position involves identifying inefficiencies, implementing changes, and collaborating with teams to enhance processes and customer experiences. Previous experience in process mapping and stakeholder engagement is essential for success in this role.

Qualifications

• Experience in operational improvement and process mapping.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Implementing improvements for process efficiency and customer experience.
• Analysing operational processes to identify inefficiencies.
• Developing and maintaining relationships with stakeholders.

Skills

Analytical mindset

Communication skills

Problem-solving

Job description

Job Description

This is a remote role based in Accrington with occasional travel to Europe. The salary for this position is £45,000 - £55,000 per year. The successful candidate will play a key part in identifying operational inefficiencies and driving sustainable change across the business, using a combination of analytical insights and collaborative engagement. Working closely with cross-functional teams, they will be responsible for implementing improvements that enhance both process efficiency and customer experience.

Key responsibilities include:

• Championing lean and agile methodologies, lean practices, and lean problem-solving techniques to embed a culture of continuous improvement organisation-wide.
• Fostering a culture of continuous improvement by encouraging staff to identify inefficiencies and propose innovative solutions.
• Developing and maintaining excellent working relationships with key internal and external stakeholders to support ongoing business improvement initiatives and activities.
• Designing and implementing scalable Standard Operating Procedures (SOPs) and process maps to encourage standardisation and operational efficiency.
• Working closely with IT and development teams to ensure the effective implementation of system changes and enhancements.
• Analysing end-to-end operational processes to uncover inefficiencies, bottlenecks, and opportunities for optimisation.
• Monitoring and assessing the performance of business improvement initiatives, identifying issues, and ensuring timely resolution.
• Scoping, implementing, and executing programmes in close collaboration with operational functions to lead change and improve customer experience.
• Leading postmortems and root cause analysis for operational issues and ensuring that corrective actions are tracked and executed properly.
• Staying up-to-date with in-house systems and processes to maintain relevance and drive improvements based on current capabilities.
• Taking ownership of personal learning and development by recognising and embracing all opportunities for growth and professional enhancement.

This role requires a proactive and detail-oriented individual with a strong analytical mindset and excellent communication skills. Previous experience in operational improvement, process mapping, and stakeholder engagement will be essential to succeed in this position.