ITSM Process Lead - Problem

TN United Kingdom; Leeds; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established university is seeking an enthusiastic ITSM Process Lead to oversee the Problem Management process. This pivotal role involves engaging with stakeholders, implementing effective IT solutions, and supporting continual improvement initiatives. With a commitment to academic excellence and a diverse community, the university offers a collaborative environment where your contributions can make a significant impact. Enjoy a generous holiday allowance and access to personal development opportunities, all while working in a hybrid setting that promotes work-life balance.

Benefits

26 days holiday plus 16 Bank Holidays

Discounted gym membership

Access to on-site childcare

Shopping discounts

Travel schemes

Personal development courses

Qualifications

• Experience in delivering organizational change programs.
• Proficient in IT Service Management functions.

Responsibilities

• Accountable for the implementation of the Problem Management process.
• Engage with stakeholders to ensure effective IT solutions.

Skills

IT Service Management

Communication Skills

Stakeholder Engagement

Problem Management

Change Management

Education

Bachelor's Degree in IT or related field

Job description

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Interview expected to be held 12th July

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you an enthusiastic and skilled IT professional with experience of delivering organisational wide change programmes? Do you have excellent communication and influencing skills? Can you lead and collaborate with colleagues at all levels to deliver exceptional IT solutions?

As the ITSM Process Lead – Problem Management, you will be accountable for the implementation and management of the end-to-end Problem Management process.

The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

You will be accountable for the execution of the Problem Management process, engaging with a wide range of stakeholders in IT – implementing and managing an effective Problem Management process. Playing a pivotal role in ensuring IT delivers on the University’s strategic aims and objectives and supporting the IT Leadership team with the implementation of continual improvement.

To be successful you will utilise your skills as an IT Professional, and your excellent understanding of IT Service Management and its underlying functions. You will be proficient in prioritising competing challenges in a complex environment.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – that’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.