Proactive Customer Service Advisor - Delivery & Support

FM Conway Ltd; Sevenoaks; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career and professional development

23 days holiday plus bank holidays

Life assurance

Company pension

Access to internal and external training

Free on-site gym access

Subsidised restaurant

Health and well-being benefits

Job summary

FM Conway Ltd is seeking a proactive Customer Service Advisor for our Aggregate and Asphalt division in Sevenoaks, England. This full-time permanent role involves delivering excellent customer service, managing inbound communications, and fostering positive relationships with customers.

You will enjoy a range of benefits including professional development, holiday entitlement, life assurance, and more. Join us in creating sustainable solutions and contributing to a team that values integrity, care, and innovation.

The closing date for applications is 03/08/2026.

Qualifications

• Experience in customer-facing roles desirable but not essential.
• Ability to work in a fast-paced environment required.
• Confident communication skills on the phone necessary.

Responsibilities

• Deliver excellent service by providing updates to customers.
• Manage a high volume of inbound calls and enquiries.
• Proactively influence customer relationships.

Skills

Customer service skills

Telephone communication

Team collaboration

Time management

Job description

FM Conway Ltd is seeking a proactive Customer Service Advisor for our Aggregate and Asphalt division in Sevenoaks, England. This full-time permanent role involves delivering excellent customer service, managing inbound communications, and fostering positive relationships with customers.

You will enjoy a range of benefits including professional development, holiday entitlement, life assurance, and more. Join us in creating sustainable solutions and contributing to a team that values integrity, care, and innovation.

The closing date for applications is 03/08/2026.