Customer Service Advisor

FM Conway Ltd; Sevenoaks; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career and professional development

23 days holiday plus bank holidays

Life assurance

Company pension

Access to internal and external training

Free on-site gym access

Subsidised restaurant

Health and well-being benefits

Job summary

FM Conway Ltd is seeking a proactive Customer Service Advisor for our Aggregate and Asphalt division in Sevenoaks, England. This full-time permanent role involves delivering excellent customer service, managing inbound communications, and fostering positive relationships with customers.

You will enjoy a range of benefits including professional development, holiday entitlement, life assurance, and more. Join us in creating sustainable solutions and contributing to a team that values integrity, care, and innovation.

The closing date for applications is 03/08/2026.

Qualifications

• Experience in customer-facing roles desirable but not essential.
• Ability to work in a fast-paced environment required.
• Confident communication skills on the phone necessary.

Responsibilities

• Deliver excellent service by providing updates to customers.
• Manage a high volume of inbound calls and enquiries.
• Proactively influence customer relationships.

Skills

Customer service skills

Telephone communication

Team collaboration

Time management

Job description

FM Conway is looking to recruit a proactive and service‑focused Customer Service Advisor for our Aggregate and Asphalt division.

As the Customer Service Advisor, you will deliver excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full‑time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:30 to 17:00.

Responsibilities

• Proactively influence customer relationships through effective delivery window negotiations
• Maintain a service‑focused approach by being responsive to customer needs
• Ensure compliance with service level standards and contribute to their improvement
• Build strong relationships with customers and internal teams to support service delivery
• Manage time effectively to meet daily and weekly deadlines
• Collaborate with the team during periods of low resource

Skills and Experience

As the Customer Service Advisor, you will be confident on the phone, comfortable working within a fast‑paced environment, and able to work well within a team. Peak times will include dealing with calls, emails, and orders; therefore, you need a positive hands‑on approach. Experience in customer‑facing roles and handling a high level of calls is desirable but not essential.

Benefits

As the Customer Service Advisor, you will receive a range of benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, and access to internal and external training. You will also enjoy access to a wide range of shopping discounts through our Rewarding Great People platform, free on‑site gym access, subsidised restaurant, and health and well‑being benefits such as 24‑hour advice lines and support from our mental health first aiders.

About FM Conway and our Aggregate and Asphalt Division

FM Conway is a business of families with over 60 years’ experience in creating sustainable and innovative transportation solutions. We pride ourselves on our core values—care, innovation, integrity and excellence—and place great importance on our people. Our Aggregate and Asphalt division manufactures high‑quality products adapted to customer needs, recycling highway arisings at our static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is supplied to construction sites across London and Southern England. You will be joining a thriving team dedicated to our vision and continued investment in our self‑delivery model.

Closing Date: 03/08/2026

FM Conway is an award‑winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.