Pro Customer Service/Sales

Home Depot; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Home Depot in Portsmouth, UK is seeking a proactive Pro Customer Service/Sales team member to support professional customers—contractors, property owners, and commercial clients—through order fulfillment, loading, and tailored delivery solutions.

You will build professional relationships, drive sales toward monthly goals, advise on paint and products, help resolve deliveries, and keep the store clean, organized and safe, collaborating with teammates.

Responsibilities

• Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey, from order fulfillment and loading to product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers; proactively drive sales using product knowledge and loyalty programs.
• Meet monthly sales goals and other metrics to drive sales in the store; assist at the Pro Desk, loading materials, managing deliveries, and advising on paint and products.
• Collaborate with team to maintain a clean, organized, and safe environment; monitor inventory and uphold safety standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.