Pro Customer Service/Sales

Home Depot; North East; On-site; GBP 21,000 - 27,000; Full time

Job summary

Home Depot UK is seeking a Pro Customer Service/Sales team member to support professional customers, including contractors and commercial clients, with order fulfillment, loading, and tailored delivery solutions.

You will build relationships, recommend products, help meet monthly sales targets, and contribute to a clean, safe store environment. Bilingual communications may be preferred depending on location.

Qualifications

• Experience in customer service and sales.
• Ability to meet monthly sales goals.
• Knowledge of product range and tailored recommendations.

Responsibilities

• Assist Pro customers at the Pro Desk and during loading.
• Fulfill orders and coordinate deliveries for professional clients.
• Provide product recommendations and tailored delivery solutions.
• Maintain a clean, organized, and safe store environment.
• Monitor inventory and support sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.