Private Patients - Service Manager

NHS; Greater London; On-site; GBP 54,000 - 61,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust is seeking a skilled Private Patients - Service Manager to lead private patient services across Trust sites, including outpatient, inpatient and outlier coordination.

Reporting to the Assistant General Manager, you will drive service performance, engagement with consultants, and financial management while maintaining high patient experience and quality standards in line with Trust strategy.

Qualifications

• Degree level or equivalent qualification/equivalent level of experience.
• Evidence of on-going professional development.
• Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management

Responsibilities

• Lead the day-to-day operational management of the Private Patients Service.
• Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services.
• Maintain high standards of patient-centred care, customer service and operational performance.
• Ensure services are responsive, accessible and aligned with agreed quality standards.
• Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes.

Skills

Problem solving

Data interpretation

Cross-team planning

Prioritisation

Team collaboration

CIP delivery

Business planning

Business case development

Education

Degree level or equivalent

Professional development

Managerial qualification

Job description

Private Patients - Service Manager

The closing date is 25 September 2026

The Private Patient - Service Manager, will be responsible for the effective delivery and performance, of private patient services across St. George's University Hospitals NHS Foundation Trust sites. Reporting to the Assistant General Manager, the post-holder will oversee all aspects of private patient activity; outpatient, inpatient and outlier service coordination, consultant engagement, administrative leadership, financial management, compliance, and service improvement. The post holder requires strong leadership, resilience and excellent communication skills.

The role will ensure that private patient services are delivered to the highest standard of quality, efficiency, and patient experience, in line with Trust strategy and regulatory requirements. Acting with a high level of autonomy, the post-holder will manage complex operational challenges, and support the modernisation and growth of private patient services at St. George's. The post will also play a pivotal role in service planning, performance reporting, and project implementation, and deputise for the Assistant General Manager when required.

This is an exciting time to join the Private Patients Team at St. George's as the Trust looks to expand its Private Patient offering and revenue, allowing reinvestment into frontline NHS Clinical Services.

Main duties of the job

We are looking to recruit an experienced, innovative and strong leader. Possessing excellent communication and interpersonal skills, you will have with the ability to work well under pressure; meeting the challenges of working to deadlines and will be comfortable working with colleagues at all levels of the organisation.

You will have excellent managerial skills and experience - someone who is positive and focused on delivering service excellence - and someone who can lead a team to achieve service change positively and effectively to deliver departmental and Trust strategic objectives.

As the Private Patients Service Manager you will need to:

• Lead the day-to-day operational management of the Private Patients Service.
• Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services.
• Maintain high standards of patient-centred care, customer service and operational performance.
• Ensure services are responsive, accessible and aligned with agreed quality standards.
• Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes.

You will need to demonstrate an understanding of the NHS and the current operational performance agenda and how performance and service delivery is managed across a large complex organisation.

***Please refer to the attached job description and job specification for more information***

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job responsibilities

*********Please refer to the attached job description and job specification for more information*********

Qualifications and Training

• Degree level or equivalent qualification/equivalent level of experience
• Evidence of on-going professional development.
• Managerial qualification, acquired through degree or equivalent experience sufficient to demonstrate the necessary operational management experience required including staff and financial management

Experience

• Significant operational management experience within healthcare or a complex service environment.
• Experience within an NHS Private Patient Team or Private Healthcare environment.
• Experience of working with consultants and private practice arrangements.
• Experience of tariff setting, billing processes and income recovery.
• Experience of private patient admissions, outpatient and diagnostic services
• Experience of managing and developing teams.
• Evidence of excellence, innovation and achievement in management practice.
• Evidence of successful operational leadership and effective involvement in change management.

Skills

• Evidence of problem solving skills and ability to respond to sudden unexpected demands.
• Ability to interpret complex operational and financial data.
• Plans collaboratively with others, co-ordinates and monitors the delivery of services and/or projects with clear quality indicators and timescales.
• Able to prioritise own work in an environment of changing and sometimes conflicting priorities
• Able to promote the building of effective teams and collaboration between teams
• Able to deliver Cost Improvement programmes (CIP) or Divisionally approved income targets.
• Advanced business planning and service development skills.
• Experience of developing business cases and growth strategies.

Knowledge

• Strong understanding of healthcare operational management.
• Knowledge of patient pathways and service delivery models.
• Knowledge of NHS and private patient tariffs
• Excellent demonstratable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
• Knowledge of HR policies and procedures in the NHS
• Demonstrable understanding of NHS commissioning and funding frameworks, including NHS tariff structures, coding, charging mechanisms, and Payment by Results (PbR) methodologies.
• Knowledge of PHIN, Healthcode and CCSD requirements.
• Knowledge of Department of Heath guidance regarding private patients.

Other

• Has self-confidence and uses this to lead, involve and challenge others as appropriate.
• Ability to work autonomously and make complex decisions.
• Values-driven and committee to Trust values.
• Professional integrity and credibility.
• Treats all people equally and with respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£54,320 to £60,981 a yearper annum pro-rata incl HCAS (inner London)