Assistant General manager- Private Patient team

NHS; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust in London is seeking an experienced Assistant General Manager to lead the Private Patients team and drive growth. You will shape private patient pathways, build business cases, manage pricing and optimise income recovery.

The role requires senior operational leadership, strong commercial acumen, and the ability to collaborate with consultants, finance and clinical divisions to deliver sustainable growth of private services.

Qualifications

• Experience in healthcare, public service or commercial environment at senior level.
• Proven ability to identify and develop commercial, income-generation or service-growth opportunities.
• Strong communication, influencing and negotiation skills.

Responsibilities

• Lead the development and delivery of the Trust's Private Patients strategy and multi-year growth plan.
• Validate and prioritise service development opportunities, considering demand, capacity, pricing and costs.
• Develop commercially viable private patient pathways and robust business cases.
• Lead relationships with private medical insurers and commercial partners.
• Develop pricing and tariff proposals with Finance and clinical services.
• Establish relationships with consultants and support private practice growth at the Trust.
• Oversee Private Patients activity, income, invoicing, debt and targets achievement.
• Strengthen end-to-end processes from enquiry to income recovery.
• Provide visible leadership to the Private Patients team.
• Line manage the Band 7 Private Patients Service Manager.

Skills

Senior management experience

Healthcare industry knowledge

Commercial awareness

Business case development

Negotiation

Financial analysis

Stakeholder engagement

Change management

Education

Degree or equivalent senior management knowledge

Job description

St George's University Hospitals NHS Foundation Trust

Assistant General manager- Private Patient team

The closing date is 30 September 2026

This is an exciting opportunity to lead the development and growth of Private Patient services at St George's University Hospitals NHS Foundation Trust.

Following approval of a new Private Patients team structure, we are seeking an experienced and commercially minded Assistant General Manager to provide senior operational and strategic leadership for the service.

The successful candidate will develop and deliver a sustainable Private Patients growth plan, working closely with consultants, clinical divisions, Finance and corporate teams. They will help convert identified opportunities into viable services while strengthening the processes needed to identify activity, agree prices, secure authorisation, raise invoices promptly and recover income.

This post is dedicated solely to Private Patients and does not include responsibility for the Overseas Visitors service

Main duties of the job

The postholder will

• Lead the development and delivery of the Trust's Private Patients strategy and multi-year growth plan.


• Validate and prioritise service development opportunities, considering demand, clinical capacity, pricing, direct costs, workforce requirements and financial contribution.


• Work with clinical teams to develop commercially viable private patient pathways and prepare robust business cases and investment proposals.


• Lead senior relationships and negotiations with private medical insurers and other commercial partners.


• Develop evidence-based pricing and tariff proposals with Finance and clinical services.


• Establish strong relationships with consultants and support the development of appropriate private practice at the Trust.


• Provide oversight of Private Patients activity, income, contribution, invoicing, debt and delivery against agreed targets.


• Strengthen end-to-end processes covering enquiries, authorisation, booking, treatment, coding, invoicing and income recovery.


• Provide visible and inclusive leadership to the Private Patients team.


• Line manage the Band 7 Private Patients Service Manager, who will lead the day-to-day operation of the service.


• Ensure private activity is delivered safely and transparently without adversely affecting NHS access, capacity, quality or patient care.

About us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Job responsibilities

About You:

We are looking for an experienced senior manager who can combine strong operational leadership with commercial judgement and the ability to build effective relationships across a complex organisation.

You will be able to demonstrate:

• Significant senior management experience in a complex healthcare, public service or commercial environment.


• Experience of leading service improvement, transformation or business development.


• Strong commercial and financial awareness, including an understanding of income, costs, contribution, risk and return on investment.


• Experience of preparing business cases, options appraisals or investment proposals.


• Strong analytical skills and experience of using financial and operational information to support decisions.


• Excellent communication, influencing and negotiation skills.


• The ability to establish credibility with consultants, senior clinical leaders, Finance colleagues and external commercial partners.


• Experience of leading and developing teams through change.

Experience of Private Patients, independent healthcare, insurer contracting, healthcare pricing or income recovery would be advantageous, but is not essential. Candidates from a strong NHS operational or commercial background are also encouraged to apply.

Additional Information:

The appointment ill initially be made on a fixed-term basis. Continuation beyond the agreed term will be subject to organisational approval and evidence of service delivery, sustainable growth and financial performance.

Person Specification

Qualifications, Experience and Skills

• Educated to degree level or able to demonstrate equivalent senior management knowledge and experience.


• Significant senior management experience within a complex healthcare, public service or commercial environment.


• Experience of identifying and developing commercial, income-generation or service-growth opportunities.


• Evidence of building effective relationships with senior clinical, operational, financial or commercial stakeholders.


• Experience of Private Patients or independent healthcare services.


• Experience of private medical insurer contracting, tariff negotiation or self-pay pricing.


• Experience of healthcare costing, coding, billing, income reconciliation or debt recovery.


• Senior operational experience within an acute NHS trust.

Trust Values and communications

• Evidence of inclusive, accountable and values-led leadership consistent with the Trust values: Excellent, Kind, Responsible and Respectful.


• Experience of influencing and negotiating across professional or organisational boundaries.


• Experience of Private Patients or independent healthcare services.


• Evidence of delivering sustainable income or contribution growth.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St. George's Hospital NHS Foundation Trust

St. George's Hospital NHS Foundation Trust