Private Patient Experience Lead

ROYAL CORNWALL HOSPITALS TRUST; Truro; On-site; GBP 30,000 - 42,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust in Truro seeks a Private Patient Officer to manage the private patient service, guiding insured, self-funded and private patients from enquiry to invoicing. You will work with clinical teams, finance, insurers and patients, ensuring compliant, high-quality care and timely billing.

Based at Royal Cornwall Hospital, you will oversee pathways, support service improvements, and maintain data quality and governance while delivering professional, customer-focused

Responsibilities

• Coordinate private patient pathways from initial enquiry through to discharge and invoicing.
• Validate funding arrangements and insurance authorisations.
• Apply private patient tariffs and ensure all activity is recorded and charged accurately.
• Support income generation, data quality, governance and staff training.

Job description

Royal Cornwall Hospitals NHS Trust in Truro seeks a Private Patient Officer to manage the private patient service, guiding insured, self-funded and private patients from enquiry to invoicing. You will work with clinical teams, finance, insurers and patients, ensuring compliant, high-quality care and timely billing.

Based at Royal Cornwall Hospital, you will oversee pathways, support service improvements, and maintain data quality and governance while delivering professional, customer-focused