Private Client Support & Admin Specialist

Berry Bros. & Rudd Ltd; Basingstoke; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Personal Day

Private Medical cover

Life Insurance

Pension

EAP

Employee discount

Job summary

Berry Bros. & Rudd Ltd is seeking an Administrative Support role within Private Client Services in Basingstoke with hybrid work and occasional travel to London. You will assist Private Client Managers, manage customer accounts, process orders, and handle inquiries to ensure a premium service experience for high-value clients.

The role emphasizes accuracy in records, proactive communication, and cross-team collaboration to deliver seamless wine deliveries and client events.

Qualifications

• Strong admin and customer service abilities with attention to detail.
• Well organised with ability to manage multiple requests and deadlines.
• Proactive, accountable, and solution-focused in tasks.
• Collaborative, able to work with cross-functional teams.
• Interest in fine wine and spirits is beneficial.

Responsibilities

• Provide administrative support to Private Client Managers and handle customer enquiries.
• Maintain accurate customer records and order processing.
• Coordinate UK and international wine deliveries and export requests.
• Support events, gifting, and customer communications.
• Collaborate with Buying, Exports, Marketing, Finance and CS to resolve issues.
• Deliver excellent customer experience through proactive communication.

Skills

Admin skills

Organised

Proactive

Collaborative

Fine wine interest

Education

WSET 2+

Tools

MS 365/Excel

CRM systems

Job description

Berry Bros. & Rudd Ltd is seeking an Administrative Support role within Private Client Services in Basingstoke with hybrid work and occasional travel to London. You will assist Private Client Managers, manage customer accounts, process orders, and handle inquiries to ensure a premium service experience for high-value clients.

The role emphasizes accuracy in records, proactive communication, and cross-team collaboration to deliver seamless wine deliveries and client events.