Private Client Assistant

IQ-EQ; Greater London; On-site; GBP 60,000 - 110,000; Full time

Benefits offered by this job

Private health & dental

Life assurance

Gym membership discount

Eye test

Corporate GP

25 days annual leave

Flexible working

Training & development

Job summary

IQ-EQ, a global investor services group, seeks an experienced professional to manage high-touch lifestyle services for international high-net-worth individuals and Royal Families in the UK/Europe. You will coordinate with service providers to ensure exceptional standards and seamless delivery across luxury travel, staffing and exclusive purchases.

The role requires strong client relations, organisational excellence and proficiency with Microsoft Office.

Qualifications

• Minimum 5 years’ experience within a family private office or related sector such as hospitality, private banking, or business development.
• Demonstrated ability to build trusted partnerships and maintain high service standards.
• Highly organised, flexible, and able to prioritise multiple responsibilities with accuracy.
• Excellent written and verbal communication and good numeracy.
• Proficient with Microsoft Office applications and comfortable with household tech.

Responsibilities

• Deliver high-touch lifestyle management for international high-net-worth individuals, VIPs, and Royal Families.
• Coordinate with architects, builders, contractors, banks, retailers and professionals to ensure seamless service.
• Handle concierge requests including luxury travel, staffing, and sourcing of high-value items.
• Build strong relationships with clients, intermediaries, and white-label providers to drive retention and growth.
• Manage budgets, invoicing, VAT support, market research, client proposals and marketing content.

Skills

Client relationship management

Vendor management

Organisational skills

Excellent communication

Microsoft Office

Education

Recognised degree

Tools

Microsoft Office

Job description

Is a global investor services group with deep expertise in private markets. We support investment managers, asset owners and global businesses with the administration, compliance, governance, data and reporting that their structures depend on.

Across 25 jurisdictions, our 6,500+ professionals combine technical strength, connected technology and human understanding – the IQ and the EQ – to free clients from operational complexity and give them the peace of mind to focus on their core business activities.

Our IQ is our technical, regulatory and operational expertise, underpinned by data, technology and coordinated global delivery. Our EQ is our human partnership: understanding the business behind the numbers, the culture behind the structures and the individuals behind the screens.

With more than US$950 billion of assets under administration, our global client base includes 13 of the world’s top 15 private equity firms* and 19 of the top 25 private debt firms**.

One relationship connects our clients to the right expertise as needs evolve, helping them move forward with clarity and confidence, wherever they operate..

To find out more about IQ-EQ visit iqeq.com

Job Description

What you'll do

• You’ll deliver a high-touch lifestyle management service for international high-net-worth individuals, VIPs, and Royal Families, managing personal, family, and household requirements while maintaining exceptional client satisfaction and engagement
• You’ll oversee clients’ residential and personal affairs, coordinating with architects, builders, contractors, banks, retailers, and professional service providers to ensure seamless service delivery and the highest standards of support
• You’ll handle a wide range of concierge and lifestyle requests, including luxury travel arrangements, temporary staffing, exclusive reservations, and the sourcing of high-value items such as art, jewellery, and designer clothing
• You’ll build and maintain strong relationships with clients, intermediaries, and white-label service providers, driving client retention, identifying growth opportunities, developing new business through referrals and networking, and representing the business across the UK and Europe
• You’ll manage financial and business-related activities, including budget oversight, invoice and credit card reconciliation, VAT support, market research, client proposal preparation, acquisition assessments, and the development of marketing content for websites, blogs, and social media channels

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About you

• You have a minimum of 5 years’ experience within a family private office or a related sector such as hospitality, private banking, or business development, with a strong commitment to delivering exceptional client service.
• You demonstrate excellent relationship and vendor management skills, with the ability to build trusted partnerships and maintain high service standards.
• You are highly organised, flexible, and able to prioritise effectively, managing multiple responsibilities while maintaining accuracy and strong attention to detail.
• You possess excellent written and verbal communication skills, good numeracy skills, and preferably hold a recognised degree, although relevant experience is considered most important.
• You are proficient in Microsoft Office applications (Excel, Outlook, and Word) and confident using and troubleshooting technology and household systems, including Wi-Fi networks, alarms, and other smart devices.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to our colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success.

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