Private Client Administrator

CTT Group; Royal Leamington Spa; Remote; GBP 28,000 - 38,000; Full time

Job summary

CTT Group (UK) is seeking a Private Client Administrator to support Paraplanners and Private Client Advisers in a professional, FCA-compliant environment. The role starts with back-office tasks and progresses toward Paraplanner or Private Client Adviser based on performance.

You will handle authorities, valuations, client queries, and annual packs, while developing pensions, investments, and corporate schemes knowledge and ensuring data accuracy in the back-office system.

Qualifications

• Excellent administration skills and good attention to detail.
• Excellent communication and organisational skills.
• Ability to learn quickly and be a team player.
• Learn how to use different software used across the company.
• Confident on the phone and in written communication.
• Competent with diary management and MS Office basics.

Responsibilities

• Promote the company’s services in a professional and FCA compliant manner.
• Support the Paraplanners, with progression towards Paraplanner or Private Client Adviser.
• Deal with letters of authority, withdrawals, valuations, client queries and packaging.
• Run the back-office system and prepare annual review packs for IFA’s.
• Attend meetings with advisers and prepare follow-up notes and reports.
• Assist with Estate Planning and pensions, investments, protection, and corporate schemes.
• Input data into the back-office system and keep information up to date.
• Participate in CPD and training to meet best practice requirements.
• Attend client meetings and communicate effectively by telephone and email.
• Liaise with product providers to obtain information for recommendations.

Skills

Administration

Communication

Teamwork

Software literacy

Diary management

Phone communication

MS Outlook

MS Word

MS Excel

Tools

MS Outlook

MS Word

MS Excel

Job description

Summary of Key Responsibilities and Role

The role will involve promoting the company’s services in a professional and FCA compliant manner.

Initially starting as a Private Client Administrator supporting the Paraplanners within the team and working in collaboration with Private Client Advisers with progression towards becoming a Paraplanner or a Private Client Adviser, if desired.

Duties include dealing with letters of authority, withdrawals, valuations, client queries and business packaging and processing. Plus, ongoing running of the IFA back-office system.

Preparation of annual review packs and meeting packs for IFA’s.

Attending meetings with advisers and preparing follow up notes and reports.

Assisting with Estate Planning cases and the ongoing process to ensure client documents are handled accordingly.

Work towards being able to demonstrate an understanding of pensions, investments, protection, and corporate schemes.

Prepare annual review packs for the clients and Private Client Advisers and assisting them with the review process.

Have full commitment to open and honest business practices in line with regulatory requirements.

Support the Paraplanners in research and analysis to meet client needs and objectives.

Support the Paraplanners to enable them to prepare client financial plans and suitability reports.

Working with the Paraplanners and Private Client Advisers you will discuss the client’s objectives, identifying and obtaining the information necessary to compile the financial report.

Inputting of data into the back-office system and ensuring this is maintained with current information and always kept up to date.

Complete continuous professional development to meet best practice requirements and personal development needs. This will include professional qualifications and attending courses provided by third parties.

You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review.

Attend client meetings with Financial Planners as required.

Deal effectively with queries from clients and other parties through effective communication. Have confidence in ability to communicate by telephone, email, and other media.

Liaise with product providers and other third parties to acquire additional information that may be required in order to assess the client’s present arrangements, needs and to formulate recommendations.

Obtain information, quotes, illustrations, and product details, and provide comparisons for analysis.

Use Company Systems and input Will and Trust cases for the Private Client Advisers.

To demonstrate full commitment to open and honest business practices in line with regulatory requirements.

To make appropriate recommendations for service improvement.

To undertake any other appropriate duties as may be required.

To attend and complete relevant training.

To co-operate with and take part in the business’s appraisal process.

To demonstrate support for the Firm’s development and values.

Key Knowledge and Required skills:

Excellent administration skills and good attention to detail

Excellent communication and organisational skills

The ability to learn quickly and be a team player.

The ability to learn how to use different software used across the company.

You will be a good communicator, confident on the phone and the written word.

Competent with diary management.

You should be PC literate – you will require a thorough working knowledge of using MS Outlook/Word and a basic level of MS Excel.

This role may lead to the opportunity to develop as a Paraplanner or Private Client Adviser.