Financial Services Administrator

Hunter Gee Holroyd Limited; York and North Yorkshire; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Study support

Cycle to work scheme

Supportive culture

Recognition and development

Job summary

Hunter Gee Holroyd Limited in York seeks an organised financial planning administration assistant to support Financial Advisers and Paraplanners, handling new business applications and ensuring regulatory compliance.

You will liaise with clients, providers and advisers, manage LOAs, perform KYC/AML checks, prepare client review packs and maintain accurate records using back-office systems such as Intelligent Office and Xplan.

Qualifications

• Experience in Financial Planning, Wealth Management or IFA environments.
• Understanding of financial services administration processes.
• Experience completing KYC and AML checks.
• Excellent organisational skills with attention to detail.
• Professional communication and client-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with back-office systems such as Intelligent Office or Xplan is advantageous.
• Knowledge of pensions, investments and protection products is desirable.

Responsibilities

• Support client journey with accurate administration and regulatory compliance.
• Process new business applications across pensions, investments and protection.
• Manage Letters of Authority (LOAs) and obtain information from providers.
• Prepare client review packs and support ongoing servicing requirements.
• Liaise with clients, providers, advisers and paraplanners to progress cases efficiently.
• Maintain accurate client records and update back-office systems.
• Conduct Know Your Customer (KYC) checks and ensure records remain up to date.
• Support Anti-Money Laundering (AML) processes, including client verification.
• Assist with fund switches, withdrawals, transfers and other servicing activities.
• Monitor outstanding requirements and ensure cases progress within timescales.
• Ensure all administration aligns with FCA regulations and company procedures.

Skills

Wealth management

KYC/AML compliance

Client communication

Multitasking

Regulatory compliance

Back-office systems

Tools

Intelligent Office

Xplan

Job description

• Working closely with Financial Advisers and Paraplanners, you will play a key role in supporting the client journey, ensuring efficient administration and maintaining the highest standards of regulatory compliance.
• Processing new business applications across pensions, investments and protection products
• Managing Letters of Authority (LOAs) and obtaining information from providers
• Preparing client review packs and supporting ongoing servicing requirements
• Liaising with clients, providers, advisers and paraplanners to progress cases efficiently
• Maintaining accurate client records and updating back-office systems
• Conducting Know Your Customer (KYC) checks and ensuring client records remain up to date
• Supporting Anti-Money Laundering (AML) processes, including client verification and due diligence checks
• Assisting with fund switches, withdrawals, transfers and other client servicing activities
• Monitoring outstanding requirements and ensuring cases progress within agreed timescales
• Ensuring all administration is completed in line with FCA regulations and company compliance procedures

What we are looking for

• Previous experience within a Financial Planning, Wealth Management or IFA environment.
• Strong understanding of financial services administration processes.
• Experience completing KYC and AML checks.
• Excellent organisational skills with strong attention to detail.
• Professional communication skills and a client-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using financial planning back-office systems such as Intelligent Office, Xplan or similar would be advantageous.
• Knowledge of pensions, investments and protection products is desirable.

What we offer

• Study support
• Cycle to work scheme
• Supportive culture
• Recognition and development