Financial Planning Administrator

The Progeny Group Limited; Otley; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Progeny Group Limited is seeking a Financial Planning Administrator (Client Executive) to provide comprehensive support to Financial Planners and Paraplanners. The role emphasizes client service, accurate record-keeping, and efficient processing of transactions.

Hybrid working arrangement requires at least three days in the office per week, with days aligned to team priorities. You will handle client queries, documentation, and CRM data while maintaining regulatory and internal standards.

Qualifications

• Minimum 2 years' experience within financial planning.
• Good understanding of financial products and FCA regulations.
• Strong administration and organisational skills.
• Experience using provider platforms and CRM systems.
• Proficient in Microsoft Office applications.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as a key point of contact for clients, managing queries efficiently and building professional relationships.
• Prepare, review and maintain client documentation, ensuring records are accurate and compliant.
• Manage post-meeting actions and follow-up activities, providing updates as appropriate.
• Process a range of financial transactions, including contributions, withdrawals and fund switches.
• Manage workflows and prioritise tasks to meet service levels and client expectations.

Skills

Financial planning

Administration

CRM systems

Microsoft Office

Attention to detail

Communication skills

Tools

CRM platforms

Provider platforms

Job description

About the Role

The Financial Planning Administrator (known internally as Client Executive) plays a key role in delivering an outstanding client experience by providing administrative support to Financial Planners and Paraplanners. The role is responsible for managing client servicing activities, processing transactions, maintaining accurate records and acting as a key point of contact for clients and providers.

This role would suit someone with strong organisational skills, excellent attention to detail and a client-focused approach. You’ll be comfortable working independently, managing multiple priorities and handling complex queries with accuracy and professionalism.

The role requires a minimum of three days' office attendance per week, with office days agreed based on team priorities and the requirements of the Financial Planners supported. This helps foster collaboration, build strong working relationships, and deliver excellent client service.

Key responsibilities:

Client Service

• Act as a key point of contact for clients, managing queries efficiently, providing updates where required and building strong, professional relationships that support an excellent client experience.

Client Administration & Documentation

• Prepare, review and maintain client documentation, ensuring records are accurate, up to date and compliant with regulatory and internal requirements.
• Maintain client information across all relevant systems and CRM platforms, ensuring data integrity and consistency at all times.

Client Account Management

• Manage post-meeting actions and follow-up activities, ensuring client requests are completed accurately and within agreed service standards.
• Take ownership of tasks from initiation through to completion, providing updates to clients and colleagues as appropriate.

Transactions & Technical Processing

• Process a range of financial transactions, including contributions, withdrawals and fund switches, ensuring all activity is completed accurately and within required timescales.
• Liaise with providers on transactions, submissions and technical queries, escalating more complex matters where appropriate.

Systems & Process Management

• Manage workflows and prioritise tasks effectively to meet service levels, KPIs and client expectations.
• Maintain accurate client data across systems and platforms while supporting continuous improvement initiatives, best practice adoption and process efficiencies.

What Success Looks Like

• Consistently delivers an excellent experience for clients and colleagues.
• Meets agreed KPIs, SLAs and quality standards.
• Maintains accurate and compliant client records.
• Builds effective relationships with Financial Planners, Paraplanners and colleagues.
• Demonstrates strong technical knowledge and commitment to continuous learning.
• Contributes positively to team objectives and supports colleagues when required.

Skills, Experience & Knowledge

Essential

• Minimum 2 years' experience within financial planning.
• Good understanding of financial products and FCA regulations.
• Strong administration and organisational skills.
• Experience using provider platforms and CRM systems.
• Proficient in Microsoft Office applications.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Development Opportunities

• Further develop your knowledge of financial services, wealth management and FCA principles.
• Gain exposure to a broad range of client servicing and operational activities.
• Support the development of new team members as a training buddy.
• Receive ongoing coaching, training and professional development.