Prisoner Custody Officer- Inverness

Mitie; Inverness; On-site; GBP 21,000 - 30,000; Full time

Job summary

Mitie is recruiting Prisoner Custody Officers for the Justice Partners Escort and Court Custody Service in Scotland. You will help ensure safety, welfare and respectful care of individuals in custody, working with courts, prisons, police and justice partners to support court operations.

The role requires integrity, calmness under pressure, clear communication and a commitment to high professional standards. Previous custodial experience is not essential, as training and vetting are provided.

Qualifications

• Must have the right to work in the UK and be able to pass security vetting and pre-employment checks.
• Be willing to undergo Disclosure Scotland checks and any contract-specific vetting.
• Provide identity and employment history and other screening documents.

Responsibilities

• Supervising and caring for individuals held in custody suites.
• Ensuring safety, wellbeing and welfare of those in custody.
• Escorting individuals between custody suites and courtrooms.
• Carrying out searches in line with procedures.
• Supporting vulnerable individuals through risk assessment and monitoring.
• Liaising with prison establishments, police custody teams, court officials and legal representatives.
• Maintaining security and professionalism within custody suites and court environments.
• Completing accurate custody records and documentation.
• Working as part of a team to ensure timely court appearances.

Skills

Integrity

Professionalism

Calm under pressure

Communication skills

Teamwork

Reliability

Job description

-Join Our Team and Make a Difference

Mitie is proud to be delivering the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.

We are looking for dedicated, resilient and professional individuals to join our Court Operations Team as Prisoner Custody Officers (PCOs). This is an exciting opportunity to play a vital role in Scotland's justice system, ensuring the safe, secure and respectful care of individuals attending court.

As a Prisoner Custody Officer, you'll help maintain the safety and wellbeing of those in custody while working alongside courts, prisons, police services and justice partners to support the efficient operation of Scotland's courts.

Main Duties

What You’ll Be Doing

• Supervising and caring for individuals held within court custody suites.
• Ensuring the safety, wellbeing and welfare of those in custody.
• Escorting individuals safely between custody suites and courtrooms.
• Conducting searches of individuals, holding areas and custody facilities in line with operational procedures.
• Supporting vulnerable and at-risk individuals through appropriate risk assessment and monitoring.
• Liaising with prison establishments, police custody teams, court officials and legal representatives.
• Maintaining security, order and professionalism within custody suites and court environments.
• Completing accurate records, reports and custody documentation.
• Working collaboratively as part of a team to ensure individuals arrive safely and on time for court appearances.

We welcome applications from individuals with experience in customer service, security, military, emergency services, social care, healthcare and other people-focused roles.

What we are looking for

• We are seeking candidates who:
• Demonstrate integrity, professionalism and sound judgement.
• Are calm and resilient when working in challenging situations.
• Possess strong communication and interpersonal skills.
• Are reliable, trustworthy and committed to high standards.
• Work effectively as part of a team.
• Are able to treat people fairly, sensitively and with respect.
• Can follow procedures and maintain accurate records.
• Have the physical fitness required to safely undertake the duties of the role. Previous custodial experience is not essential. We welcome applications from individuals with experience in customer service, security, military, emergency services, social care, healthcare and other people-focused roles.

To be eligible for this role, applicants must:

• Have the right to work in the UK with no restrictions that would prevent them from undertaking the role.
• Be able to successfully complete the required security vetting and pre-employment checks.
• Be willing to undergo criminal record checks through Disclosure Scotland and any contract-specific vetting requirements.
• Provide evidence of identity, employment history, and any other documentation required as part of the screening process.

A candidate may be eligible if they have:

• British or Irish citizenship.
• Indefinite Leave to Remain (ILR).
• EU Settled Status.
• Pre-Settled Status (provided they continue to hold a valid right to work).
• Another visa category that provides an unrestricted right to undertake the role and satisfy vetting requirements.

Applicants must have the unrestricted right to work in the UK and be capable of meeting all contractual security vetting requirements. Unfortunately, we are unable to offer sponsorship for this role