Prisoner Custody Officer- Dumfries

Mitie; Dumfries; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie Immigration & Justice in Scotland is seeking Prisoner Custody Officers (Vehicle Based) to transport individuals safely between prisons, courts and custody locations across Scotland. You will operate in a professional custodial environment, upholding welfare and security standards.

This 38 hours per week role offers overtime and requires a full UK driving licence, strong communication, resilience under pressure, teamwork and basic IT skills.

Qualifications

• Full UK Driving Licence.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Ability to work effectively within a team environment.
• Commitment to equality, diversity and inclusion.
• Basic IT skills including Microsoft Office and electronic reporting systems.

Responsibilities

• Prisoner Care and Welfare: Ensure the safety, security and welfare of all individuals in custody during transportation.
• Prisoner Care and Welfare: Treat all individuals with dignity, fairness and respect.
• Prisoner Care and Welfare: Recognise and respond appropriately to vulnerable, distressed or at-risk individuals.
• Prisoner Care and Welfare: Apply a trauma-informed approach when interacting with those in custody.
• Prisoner Care and Welfare: Conduct and document prisoner risk assessments and welfare observations.
• Escorting and Transportation: Escort prisoners safely between prisons, courts, police custody centres, hospitals and other approved locations.
• Escorting and Transportation: Ensure prisoners are transported securely in accordance with legislation and operational procedures.
• Escorting and Transportation: Conduct vehicle and equipment checks before and after journeys.
• Escorting and Transportation: Maintain the security and integrity of escort vehicles at all times.
• Escorting and Transportation: Carry out prisoner handovers and receptions in accordance with established procedures.
• Safety and Security: Conduct searches of prisoners and escort vehicles as required.
• Safety and Security: Prevent escapes and security incidents through vigilance and adherence to procedure.
• Safety and Security: Respond effectively to incidents and emergencies.
• Safety and Security: Report security concerns, risks and intelligence through the appropriate channels.
• Safety and Security: Maintain accurate operational records and documentation.
• Partnership Working: Liaise professionally with Scottish Prison Service staff, Police Scotland, court officials, healthcare providers and other justice partners.
• Partnership Working: Promote effective communication and collaboration across the justice system.
• Partnership Working: Represent Mitie professionally at all times.

Skills

Full UK Driving Licence

Strong communication and interpersonal

Ability to remain calm and profesional

Teamwork

Equality, diversity and inclusion

Basic IT skills

Electronic reporting systems

Job description

38 hours per week £28790.32 plus overtime available

Job Overview

Mitie Immigration & Justice is proud to deliver the Justice Partners Escort and Court Custody Service (JPECCS) on behalf of the Scottish Prison Service.

We are looking for committed, professional and resilient individuals to join our operational team as Prisoner Custody Officers (Vehicle Based).

This is a rewarding and challenging role where you will play a vital part in supporting the Scottish justice system by ensuring the safe, secure and respectful transport of individuals between prisons, police custody suites, courts and other authorised locations. Every day presents new challenges and opportunities to make a positive difference while operating within a professional custodial environment.

To safely, securely and professionally escort and transport individuals in custody between prisons, courts, police custody suites, healthcare appointments and other approved locations throughout Scotland.

The post holder will maintain the highest standards of prisoner care, safety and security whilst ensuring all movements are conducted in accordance with operational procedures, legislation, contractual requirements and Mitie values

Main Duties

• Prisoner Care and Welfare
  • Ensure the safety, security and welfare of all individuals in custody during transportation.
  • Treat all individuals with dignity, fairness and respect.
  • Recognise and respond appropriately to vulnerable, distressed or at-risk individuals.
  • Apply a trauma-informed approach when interacting with those in custody.
  • Conduct and document prisoner risk assessments and welfare observations.
• Escorting and Transportation
  • Escort prisoners safely between prisons, courts, police custody centres, hospitals and other approved locations.
  • Ensure prisoners are transported securely in accordance with legislation and operational procedures.
  • Conduct vehicle and equipment checks before and after journeys.
  • Maintain the security and integrity of escort vehicles at all times.
  • Carry out prisoner handovers and receptions in accordance with established procedures.
• Safety and Security
  • Conduct searches of prisoners and escort vehicles as required.
  • Prevent escapes and security incidents through vigilance and adherence to procedure.
  • Respond effectively to incidents and emergencies.
  • Report security concerns, risks and intelligence through the appropriate channels.
  • Maintain accurate operational records and documentation.
• Partnership Working
  • Liaise professionally with Scottish Prison Service staff, Police Scotland, court officials, healthcare providers and other justice partners.
  • Promote effective communication and collaboration across the justice system.
  • Represent Mitie professionally at all times.

What we are looking for

Knowledge, Skills and Experience

Essential

• Full UK Driving Licence.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Ability to work effectively within a team environment.
• Commitment to equality, diversity and inclusion.
• Basic IT skills including Microsoft Office and electronic reporting systems.

Desirable

• Experience within security, custody, police, prison, military, healthcare, service industry or public service environments.
• Experience of working with vulnerable individuals.
• Knowledge of the criminal justice sector.

Core Competencies

• Strong communicator
• Strong attention to detail
• Ability to write basic reports
• Planning and Organisation
• Risk Management

These competencies should be demonstrated consistently while delivering secure prisoner escorting services.

To be eligible for this role, applicants must:

• Have the right to work in the UK with no restrictions that would prevent them from undertaking the role.
• Be able to successfully complete the required security vetting and pre-employment checks.
• Be willing to undergo criminal record checks through Disclosure Scotland and any contract-specific vetting requirements.
• Provide evidence of identity, employment history, and any other documentation required as part of the screening process.

A candidate may be eligible if they have:

• British or Irish citizenship.
• Indefinite Leave to Remain (ILR).
• EU Settled Status.
• Pre-Settled Status (provided they continue to hold a valid right to work).
• Another visa category that provides an unrestricted right to undertake the role and satisfy vetting requirements.

Applicants must have the unrestricted right to work in the UK and be capable of meeting all contractual security vetting requirements. Unfortunately, we are unable to offer sponsorship for this role

Due to the safety-critical nature of this role, we require that employees are not under the influence of any substance—including prescribed medication—that may impair their ability to perform their duties safely. This includes any THC-based prescriptions due to the lack of reliable evidence on safe levels of THC in the system.

If you are currently prescribed medication that may affect your ability to carry out safety-critical tasks, we encourage you to discuss this as part of the recruitment process. We are committed to making reasonable adjustments where appropriate and in line with our obligations under the Equality Act 2010.

To ensure the highest standards of safety and compliance, we operate a random drug and alcohol testing programme. By applying, you acknowledge that participation in this testing is a condition of employment.