Prisoner Custody Officer -

Serco; London; On-site; GBP 22,000 - 29,000; Full time

Job summary

Join a leading company as a Prisoner Custody Officer in London, making a meaningful impact every day. Develop through continuous training and enjoy various benefits, including pension plans, annual leave, and a supportive team, focusing on the wellbeing of detainees and ensuring safety during court proceedings.

Benefits

Employee Assistance Programme

Wellness Support

Pension (matched up to 6%)

Annual salary increments

Flexible working arrangements

Various discounts and exclusive deals

Qualifications

• Current valid driver's license is ideal.
• Ability to manage situations effectively with good communication skills.
• Focus on physical and mental wellbeing of detainees.

Responsibilities

• Provide safe escort and custody services in court.
• Escort defendants in courtroom and cells and ensure their care.
• Complete paperwork and data entry.

Skills

Good written communication

Good verbal communication

Commitment to making a difference

Job description

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Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s a chance to be part of something meaningful, join a work family where you are valued, and make a difference every day. In addition to a rewarding career, we also offer:

• Base Salary of £, (hrs pw).
• Recognition of your contributions and growth through continuous training & development opportunities, with annual salary increments (year 2 - £, / year 3 - £, / year 4 - £,).
• Pension (matched up to 6%), life insurance; days of annual leave (increasing after 7 years’ service) plus Bank Holidays.
• A range of benefits supporting your and your family’s health and wellbeing, including Employee Assistance Programme, Thrive App, MIND, Simply Health Care, Dental Plans, and more.
• Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts.
• A supportive team and culture focused on making a positive impact, with a company passionate about diversity and inclusion.

We operate 24/7, covering various early and late shifts, hrs pw. Flexibility is essential due to the role’s nature, with different working arrangements and additional hours. Some days may have unpredictable finishing times, but we provide a rota in advance to help you plan your time off.

About the Role:

As a PCO at our court, you’ll work as part of a team to provide safe and secure escort and custody services, focusing on the physical and mental wellbeing of detainees.

During court, you’ll be responsible for their care until they return to custody or are released. Key duties include escorting defendants in courtrooms and cells, searching property or people, ensuring food and drinks are available, and completing paperwork and data entry.

What you need to do the job:

Our current PCOs come from diverse backgrounds; prior experience is not necessary. What matters is your commitment to making a difference. You will learn during our 5½-week training course and through experienced colleagues.

Ideally, you’ll hold a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage situations effectively. Those interested in criminology or psychology may find this role particularly suitable.

Try our careers assistant tool to learn more:

Our Assessment Process:

Online Assessment (sent via email upon application) –> Briefing call to assess eligibility –> Competency-based virtual interview –> Short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and employment is subject to Ministry of Justice Enhanced Level 2 checks, including Enhanced DBS (Adult & Child Barring) and satisfactory references.