Prisoner Custody Officer

Serco; Crawley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Holidays 20 days rising to 25

Pension up to 6%

Structured induction + training

Wellbeing resources

Staff discounts

Job summary

Serco is seeking Prisoner Custody Officers to deliver safe and secure escorting and custody services in the PECS division. You will support detainee welfare during court proceedings and ensure professional conduct at all times.

Full training is provided, with ongoing development opportunities and a strong focus on internal progression. Foundations include a 5½‑week paid training course, a structured induction, and access to wellbeing and pension schemes.

Qualifications

• Full UK driving licence (B/B1) preferred.
• Excellent fitness for the role's physical demands.
• Strong written and verbal communication skills.
• Ability to stay calm and make decisions under pressure.
• Confidence in managing behaviour and de‑escalating conflict.
• Teamwork and following processes accurately.
• Professionalism, integrity and respect for confidentiality.

Responsibilities

• Escort detainees within the court to courtrooms, cells and facilities.
• Supervise detainees during hearings to maintain safety and security.
• Manage sensitive situations and maintain confidentiality.
• Support detainee welfare including access to food, drink and wellbeing checks.
• Monitor behaviour and respond to incidents or risks.
• Conduct searches to maintain a secure environment.
• Complete accurate records and documentation.
• Work closely with court staff and partners for smooth operations.

Skills

Full UK driving licence

Fitness for physical demands

Strong communication skills

Calm under pressure

Conflict de-escalation

Teamwork

Professionalism & integrity

Job description

Location

Crawley Magistrates Court, RH10 1XD

Role

Join us a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer:

• Salary: £25,555 (35hrs pw)
• Further clear annual progression (Year 2: £26,191; Year 3: £26,684; Year 4: £27,180).

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part‑time working may be considered, but this must be across full working days, as reduced daily hours are not available.

Keep people safe. Keep justice moving.

Keep people safe. Keep justice moving.

Duties

As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include:

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

What you need to do the job!

Requirements

Our PCO’s come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½-week paid training course, plus ongoing support from experienced colleagues. Requirements of the role:

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de‑escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality

What We Offer

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
• Pension: Up to 6% contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

Our recruitment process

• Online application inc. eligibility questions and online assessments
• Virtual assessment: Competency based interview, shortroleplayand written exercise (online)
• Initial right to work and vetting documentation checks
• Jobofferand confirmation of your training start date

Eligibilitychecks and further information

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two yearsremaining, and you must have at least one year’s UK residency (to enable required counter signatory checks by a recognised professional).

All colleagues share responsibility for safeguarding children and vulnerable adults and mustcomplete the required training and follow our safeguarding policies.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme

Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.

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