Prisoner Custody Officer

Serco; Basildon; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Holidays 20-25 days

Pension plan

Training & development

Health & wellbeing

Employee discounts

Job summary

Serco in Basildon is seeking a Prisoner Custody Officer (PCO) to join Prisoner Escort Custody Services. You will work in a team delivering safe and secure escorting and custody for detainees during court proceedings.

You'll receive a 5½-week paid training course and ongoing support from experienced staff. The role includes shift patterns across 24/6, with 35-hour weeks, robust development opportunities, and a comprehensive benefits package.

Qualifications

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de‑escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality

Responsibilities

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

Job description

Location: Basildon SS14 2EW

Role

Join us a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer:

• Salary: £28,179 (35hrs pw),
• Further clear annual progression (Year 2: £28,865; Year 3: £29,508; Year 4: £30,172).

We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available.

Keep people safe. Keep justice moving.

Duties

As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include:

• Escorting detainees within the court, including to courtrooms, cells, and facilities
• Supervising detainees during hearings to maintain safety and security
• Managing sensitive situations and maintaining strict confidentiality
• Supporting detainee welfare, including access to food, drink, and wellbeing checks
• Monitoring behaviour and responding to incidents or risks
• Conducting searches to maintain a secure environment
• Completing accurate records and documentation
• Working closely with court staff and partners to ensure smooth operations

What you need to do the job!

Requirements

Our PCO’s come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½-week paid training course, plus ongoing support from experienced colleagues. Requirements of the role:

• Full UK driving licence (B/B1) (desirable)
• Reasonable fitness for the physical demands of the role
• Strong communication skills (written and verbal)
• Ability to stay calm and make decisions under pressure
• Confidence managing behaviour and de‑escalating conflict
• Teamwork and the ability to follow processes accurately
• Professionalism, integrity, and respect for confidentiality

What We Offer

• Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
• Pension: Up to 6% contributory pension scheme (matched by Serco)
• Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco‑run gyms
• Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

Our recruitment process

• Online application inc. eligibility questions and online assessments
• Virtual assessment: Competency based interview, short role play and written exercise (online)
• Initial right to work and vetting documentation checks
• Job offer and confirmation of your training start date

Eligibilitychecks and further information

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year’s UK residency (to enable required counter signatory checks by a recognised professional).

All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme

Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.