Prison Operations & Visitor Support Officer

Mitie Group plc.; York and North Yorkshire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

33 days annual leave

Overtime opportunities

Free onsite parking

Gym facilities on site

Canteen with free meals

Employee wellbeing

Blue Light Card discounts

Job summary

Mitie Group plc. in York is seeking an Operational Support Grade (OSG) at HMP Millsike. You will help keep the prison running safely, supporting visitors, staff and prisoners across security, visitor support and daily operations.

This is a permanent, full-time role with full training provided. The position requires flexibility for shift work, a commitment to safety, and the ability to work as part of a team in a challenging environment. Benefits include leave and welfare provisions.

Qualifications

• Excellent communication and interpersonal skills.
• Empathy, patience and respect for others.
• Resilience and confidence in a challenging environment.
• Integrity and sound judgement.
• A calm and professional approach under pressure.
• The ability to work effectively as part of a team.
• Good organisational skills and attention to detail.
• Basic IT skills including Microsoft Word, Outlook and Excel.

Responsibilities

• Welcome visitors and support families during visits.
• Support prisoners, visitors and colleagues to ensure safe operations.
• Conduct routine security duties including searches and monitoring.
• Maintain records and logs of activities.
• Support prisoner reception processes and movements.
• Contribute to safeguarding procedures.

Skills

Communication skills

Interpersonal skills

Empathy

Resilience

Teamwork

Organisational skills

IT skills

Job description

Mitie Group plc. in York is seeking an Operational Support Grade (OSG) at HMP Millsike. You will help keep the prison running safely, supporting visitors, staff and prisoners across security, visitor support and daily operations.

This is a permanent, full-time role with full training provided. The position requires flexibility for shift work, a commitment to safety, and the ability to work as part of a team in a challenging environment. Benefits include leave and welfare provisions.