Prison Operations & Security Support Officer

Allscreens Nationwide Ltd; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

30 days after 10 years

9 bank/public holidays

Level 2 apprenticeship in customer 서비스

Civil Service pension

Season ticket loans

Retail discounts

Employee Assistance Programme

Cycle to Work

Job summary

Allscreens Nationwide Ltd is recruiting an Operational Support Grade for HMP Hatfield. You will help run daily prison operations, performing patrol and gate duties, managing deliveries, supervising visitors, and monitoring phone calls and CCTV.

Shifts include nights to keep the establishment secure. The role offers 25 days annual leave rising to 30, 9 days bank holidays, access to Level 2 apprenticeship in customer service, the Civil Service pension scheme, and benefits such as season ticket

Responsibilities

• gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios
• control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported
• visits: book visits; identify and process visitors on their arrival, escort them if required
• censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
• night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
• reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage
• prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement
• food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle
• driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office
• phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors
• procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents

Job description

Allscreens Nationwide Ltd is recruiting an Operational Support Grade for HMP Hatfield. You will help run daily prison operations, performing patrol and gate duties, managing deliveries, supervising visitors, and monitoring phone calls and CCTV.

Shifts include nights to keep the establishment secure. The role offers 25 days annual leave rising to 30, 9 days bank holidays, access to Level 2 apprenticeship in customer service, the Civil Service pension scheme, and benefits such as season ticket